Alice H.
opening lip balm
First time 15 yrs. I complain. the Beeswax lip balm is hard to open, not the top but bottom ,can't turn I to make it come up ,besides, the one I did get opened was very dry balm. I got 5 of them. can I return them for exchange? last one I got was in a black case ,don't know # ............can you help?


