Puritan's PrideReviews of puritan.com

Ordered one bottle on Dec 15,2017. Said ship 3 to 8 business days. Today is Jan. 4, no delivery. Called company. Said oh, 3 to 9 days, huh. Asked for another supervisor and he said oh, 3-4 weeks to Hawaii. Requested credit. Sure, but no aloha. I need to make trip to po to return, if I ever receive it. Have told my friends to not order from this company. Very poor customer service.

I was waiting for a Q10 coin Q3 I was waiting for three months, but I was not sure the product was canceled, but I was always assured that it will be in stock for two or three weeks. I asked for a refund, PayPal sent a new address, because I did not use the old one anymore, they sent me money, of course, to my old PayPal. So I have neither product nor money.

They "upgraded" their website and corrupt many peoples database including mine. Yes, this can happen and it was no big deal when they shipped my package to an undeliverable address. I waited about 10 days and heard from them, they were to reship. I corrected my shipping information in my account information. It was confirmed in an email from their "support" department. Like I said no big deal. I waited an additional 8 days and got a bad report on the tracking number with UPS. The tracking of the package was again under "exception" and not to be delivered. I immediately contacted UPS and asked them to hold the package of which I picked up the next day. I I reported the issue to their customer support with a promise of an answer with in 48 hours. There has been no answer in over 9 days! I understand catastrophes can happen to any business but to deny a faithful customer any reply at all is nonsense. Why have customer service if they are only getting paid to read messages? Very, very disappointed! I waited an additional 8 days for my replacement - TOTAL of almost 1 month waiting for what I could have bought at Walmart. Do I need the hassle?

I am a long-time customer of Puritan's Pride, but in the last year, they have gone down the tubes!!! My most frequently ordered items are always "out of stock", yet oddly enough I can find them for much higher prices on Amazon.com. I guess they feel they can make more money selling them through Amazon, then on their own website with their promotions.***I attempted to post this same review on Amazon.com, but this was their response: Thanks for submitting a customer review on Amazon. Your review could not be posted to the website in its current form. While we appreciate your time and comments, reviews must adhere to the guidelines.*** I suppose they don't want everyone to know about this!

Three of the nine products I ordered were out of stock. They didn't contact me, or I would have said wait until they are in stock- no hurry. They issued a "refund" instead. However, they pulled numbers out of the sky to refund! WAAAYYYY lower than I paid. I'm an accountant and took in to account the shipping/ discount and have no idea how they came up with such a low number. When I asked about the math on how they got the refund amount they did- all of a sudden I don't hear anything back. Broken calculator syndrome or randomly not shipping certain items and refunding half of their cost hoping you don't notice to pad their bottom line? HORRIBLE!

Bad service..... Was told my package was gonna be delivers on 5-12-17...call and was told it was not coming till the 18th... Unacceptable... I could've ordered this package from some place else... This is bad service.... Please don't order from this place and expect to receive your order on time.... NOT HAPPENING.... BAD SERVICE.... UNACCEPTABLE....

For the second time I have been waiting for a delivery for many weeks. I ordered similar items from another supplier and they were delivered within a week. My delivery address is a secure address so the goods cannot be tampered with or be misdirected. Disgraceful!!!!!!!!!!!!!!

I bought some vitamins three weeks ago but Puritan have not deliver vitamins to me. My number order is 358669245. I checked my order on Puritan but not find out.