Puritan's PrideReviews of puritan.com

I ordered Glucosamine Sulfate 1000mg 240 capsules with an option ‘3 for $27.99’(Order # 618053845). However I received a package with 2 bottles. What kind of scam is this business?

I was a regular customer of Puritan pride up till last week. I will never order from them again. I brought 40 dollars worth of vitamins from them and usaully shipping and handling were free but this time they charged me over 17 dollars worth of shipping and handling. I called to speak to someone and the person on the the other end was so uncaring and didn't even want to help me or explain why I got a shipping charge. I won't be shopping here anymore

Pitiful customer service. Take forever to answer the phone. Then, they had the nerve to call and leave me a v/m at 11:30PM!! That is because the company outsources their customer service to South Africa - among other places. I placed an order for Zinc tablets. It was paid for via my credit card, and shipped. I received a confirmation email from Puritan's Pride and another follow-up email from UPS. When the shipment didn't arrive on Saturday I tracked it. Only then did I learn that my order had been returned to the warehouse. After 2 phone calls; first one over 1 hour between hold-time and conversation with CSR, second one for 1/2 hour. Their 'best' solution - refund my money. Since Zinc is on back order placing another order is not an option. And since I wasted 1 week waiting for the order - there is no other option for my other friends or me to purchase zinc. So disappointing. I was willing to put up with large bottles that are only 1/2 full even though that seemed like a waste. But this is ridiculous. Re-calling an order that had been fully paid for by a customer. will be buying local or searching for another online option.

After many years of satisfaction I am discontinuing because of poor customer service. When you are lied to it raises a red flag and then charged for an item that they just said wouldn’t be available for another 3 months it shows the company is going downhill.

I have been loyal to Puritans Pride for years. But something has changed in the last year. Their product quality is going down. Their service is bad. They have traded many quality supplements in for flashy packaging and supplement "blends". I am so disappointed. Another company ruining their product to squeeze out some profit.

I ordered vitamins from Puritan's Pride for several years and I thought it is respectable and reliable company, but... I live in Russia and I have to pay for international shipment. That's why I always try to order for about $100. It is clear, if I buy 1 product with $10 price and pay $17 for the shipment in fact I get that product for $27, but if I buy 10 pcs for $100 and pay $25 for the shipment one piece is $12.5. They sent last package without some ordered product. Nobody told me before the package was sent that some position is out of stock. If they did - I would change order and keep average cost of vitamins including shipment in a resonable limits. But they didn't warn me and informed me when I could change nothing. They refunded money for the absent position but as a result I've bought vitamins 50% more expensive (with a glance of shipping cost) than I ordered! Nice difference! Moreover, shipment cost with such a cut order had to be cheaper but they didn't cut it for the less weight. I wrote to Customer Help explaining situation. I hoped they compensate my loss by some way but the answer was "We are sorry, bla-bla-bla, please order again." Who would buy again after that? I don't want to get vitamins 50% more expensive than I paid for. Shame on you, Puritan's Pride! P.S. After this review I got reply from the company. They refunded $5 for wrong shipment cost and sent $5 as apology. Nobody in Puritan's Pride tried to calculate how much I really lost. I wrote to them again with detail calculation but they don't need to keep loyal customers: still no answer.

I have been a customer for years without any major problems this time they shorted me 6 bottles of CO q10, when I called they told me that that was excluded in the sale. I told the guy on the phone that I had the flyer that came in the mail showing CO q10 and they refused to make it right. As far as I'm concerned that was false advertising and I will never do business with them again. THEY DON'T CARE ABOUT GOOD CUSTOMERS.

I am finding completely formed PP's SAM-E pills in my poop! I understand that they are enteric coated. From my research, this means that the pill does not dissolve until it gets to the intestines. Seems that is not happening. As a test, I dropped one into a glass of water and 24 hours later, no change. Emailed PP and asked them are they aware of this and why it is not doing what it is supposed to. The only thing I got back from PP was a return label apologizing that I did not like their product.