PurewickReviews of purewick.com

I received an offer for 30% off catheter order, however it was not honored. I never received the promised callback from a supervisor. I have spent over $3000.00 in the last 1.5 years and am very disappointed that the offer sent to me would not be honored. It is unfortunate that parts cannot be purchased separately. I lost the small plastic elbow piece and had to purchase a complete new setup with hose and collection canister to just get the small plastic piece I needed. The cost was approximately $85 plus shipping. The monthly fee for the catheters is $ 200.00. So the system continues to be very expensive. Think twice before purchasing.

I must give a very negative review for the experience that my husband & I had with the Pure Wick machine & the customer service that we got. After one time use my husband refused to use it again. The motor stopped working & the urine spread on the bed. To remove the catheter was very painful & difficult. I tried to remove it gently with a warm clean cloth like it was advised but it didn't work, it was stuck. it took a long time & patient. My husband skin got very irritated & painful & he refuse to use it again. The company "Liberator Medical" will not refund our $500. We called many times & was promised that a supervised will call us back, the supervisor didn't return our calls. WE have the machine all 29 catheters & all the other parts that were sterilized & they refused to give us refund or pat refund!!! We are very upset about the whole experience with this company!

Ridiculously priced! I found a cheaper option for catheters. Purewick eventually sent an email to regain my business with 30% off for autoship. I set up the order (total was $440.37). When I hit submit, it instantly changed to $604.41. I called customer service immediately - 3 times. Every call told me they cannot cancel or change an order once it's been submitted online - even though no one has had a chance to process it yet. This is 100% fraud!!!!

August 26 I purchased a Purewick’s system a few months ago, set it up and almost immediately knew I had made a mistake. I called them 2 days after it arrived and tried to use it. This advertised product is misleading. It is designed for a bedridden non movable person (woman).I have incontenance and am up to the bathroom several times a night. I move around in the bed side to side and even stomach. The company refuses to return the product and even agreed on one phone call it was not meant for as the advertisement states a normal person. Do not waste your money. Mine is sitting on a shelf. It is either that or trash. I have spoken to them many times. They sent a replacement but it is the same product. I paid cash for this misrepresented product

Purewick doesn’t hold a full bladder person will still wet theirselves I was forced to use one knowing how bad their system is I wouldn’t go to a hospital or nursing facility that uses these hate their commercials need better business to rate them

The Auto-ship system does not work. The customer support does not understand how to fix it. After the 4th representative, Trinity, put me on hold, and then hung up on me. I am beyond frustrated. This company does not have a phone number that gets you to someone who understands how the auto ship works.

if being overpriced is not bad enough, occasional leaks and among the worst customer service out there. Slow shipping of needed components like catheters, broken promises of shipping dates of needed products, and no return calls when messages are left. Better off purchasing competing products if possible.

Aside from the monopoly this company has and does not accept any type of insurance, I took the chance to buy the machine and the auto ship catheters form my special needs brother. The machine has a 2-year warranty and it's not even a year old. When I contacted Pure wick, this woman gave me some song and dance about basically how I am doing something wrong. The machine kept cutting off which is an electrical short/issue NOT MINE. So their 2 year warranty is a joke. People who are in need of this equipment are going bankrupt with the costs, so the very least they can do is honor their warranty.