PurewickReviews of purewick.com

My elderly mother with mobility issues bought one. The product itself is exactly what it claims which is excellent. With that said, every woman should be warned that after using this product, for even a very short time, will cause your body to lose all control of your bladder therefore, creating a bigger issue.

I am writing a review to express my frustration and disappointment regarding a recent issue with my PureWick account, my auto-ship order, and my experience with Customer Care. I have been a loyal PureWick customer and have spent thousands of dollars on the PureWick system, including the initial system purchase and ongoing supply orders. I recently changed my credit card and promptly logged into my PureWick account to update my payment information under “Payment Methods.” The next day, I contacted PureWick Customer Care to verify that the updated payment information had been received before my next automated delivery. Despite taking these steps, several days later I received an email stating: “Unfortunately, we were unable to process your order because of issues with your account information. To ensure there are no delays in your future shipment(s), please update your payment method by calling our Customer Service team at 1-888-812-9787.” I then called Customer Care and had an unpleasant call that lasted more than 30 minutes. Although I believe the agent was doing her best, she did not seem to understand the issue. She was able to verify that my updated credit card information was correct, including my name, card number, expiration date, and security code. However, she could not explain why I had received an email stating that there was an account information problem. Instead of resolving the auto-ship issue, the agent placed a separate order. I am now concerned that I may receive both my auto-ship order and the new order placed during the call, resulting in my credit card being charged twice. I still do not have confidence that my auto-ship order has been properly corrected or that my account is functioning as it should. This experience has caused me to lose confidence in PureWick’s account management and customer support process. As a loyal customer, I expected a clearer explanation, a smoother resolution, and reassurance that I would not be overcharged or experience a disruption in my supplies. I requested a credit to my account due to the inconvenience, confusion, and time spent trying to resolve this matter, but that request was denied. I value the PureWick system and have relied on it, but this incident has left me very upset and uncertain about continuing as a customer.

I like the pump. Both pumps work well so far. The purewick pump that is the travel pump is really sensitive to movement, and the alarm goes off even if you move it. Not very mobile if you mount it on a wheelchair like they claim. When my brother has to use it I have to shut the pump off and disconnect the hose and wait for a few minutes. Kinda frustrating. Also the mens purewick external catheter is a decent design but it can be improved. The way the penus inserts at the bottom is not very good. I cut a hole in the mesh and bring the penus through the front of the mesh. Not only can I see how the penus inserts, It also seems to not block the vent mesh because urine gets saturated in the mesh and tends to block the vent mesh. And for $15 a pop it really is not worth it. A box of 30 cost as much as the pump. Not good.