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My teeth hurt
My teeth hurt! I couldn't wear this more than a few hours each night and I was worried that I was going to damage the alignment of my teeth and jaw. Customer service was bad and you'll likely not get your refund once you mail the item back. They claim to have never received mine. This refund attempt will be the first time ever that the US Postal Service has failed to deliver OR return something I've mailed in my entire life. I'd avoid these folks at all cost.
Response from The Pure Sleep CompanyNov 12, 2020
Some soreness is normal for the first three or four full nights of use, but if you have sharp or severe pain, you should indeed discontinue use and contact our customer support department, which you apparently did. They are supposed to help you to figure out what might have been wrong and provide you with options, in addition to simply returning it for a refund. Given that you said that they provided service that was "bad," presumably this did not happen. Could you please explain more specifically what they did or did not do? Also, when you returned your order for a refund, did you use the individualized, postage-paid return shipping label that was enclosed with your order? If so, it certainly would be hard to imagine it getting lost in transit. If you would like us to investigate further, please reply with your order number.