The Pure Sleep CompanyReviews of puresleep.com

Response from The Pure Sleep CompanyNov 12, 2020

Shannon, we normally get compliments on our U.S.-based customer support team, so when someone feels that they were treated rudely, we take it seriously. As far as we can tell from your review, it seems that you felt that there were two problems. First, you were put on hold for twenty minutes, which definitely seems very excessive to us, so if you can still find your order number, we would like to investigate that call record, and if it shows that you were indeed placed on hold for such a long time, we would look into why it happened. Second, you apparently thought that the customer support representative used a tone of voice that you found disrespectful. If we are able to listen to a recording of that phone call, we will make a point of listening to it. However we can only do these things if we can identify your order. However we don't want you to reply here with personally identifiable information, but if you can provide us with your order number, we can investigate.

Response from The Pure Sleep CompanyNov 12, 2020

PureSleep opens the upper airway by holding the jaw forward of its normal position. It does so by adhering to the teeth and holding the lower arch a bit further forward than usual, relative to the upper arch. In the process, a modest amount of pressure is applied to teeth, and as your teeth, gums and jaw acclimate to this pressure, most people experience some soreness. If you’ve ever had braces, it feels exactly like the soreness you experienced every time the orthodontist tightened them. This makes sense because, like PureSleep, your braces were applying new pressure to your teeth, and like braces, this soreness quickly subsides. After three or four full nights of using PureSleep, this soreness should completely subside. If this soreness during the acclimation process interferes with your ability to sleep, just remove it and repeat the process the next night. In this way, it will take longer than two or three nights to get acclimated, but each night, you'll be able to sleep longer through the night, and in no time at all, you'll be sleeping through the entire night without any soreness at all. Once you finish acclimating to PureSleep, you can literally forget that you're wearing it. If this does not happen, return your PureSleep for a refund.

Response from The Pure Sleep CompanyNov 12, 2020

A while ago, we discontinued our "buy one get one" offer. Instead, we email our customers with special promotional offers, allowing them to buy additional PureSleep devices at discounted prices. If you opted out from receiving emails from us, then you may still call our customer support department to place orders and they can still give you the same discount that we offer all repeat customers. Thank you very much for your business!