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The Pure Sleep Company (puresleep.com) has 606 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
Also known as
puresleep.com
Website
puresleep.com
Category
Health Equipment
Location
Larkspur, California
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 7% of reviews.
Latest
Most recent review: March 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
Product does not fit a wide set mouth/teeth, and they don’t have an option for it so it’s probably fine if you have perfect U shaped teeth
Response from The Pure Sleep CompanyNov 12, 2020
If PureSleep doesn’t fit your mouth, you may return it for a refund. However PureSleep comfortably fits the teeth of the vast majority of all people so it’s very unusual for people to return it for this reason…only about 0.1% of all PureSleep customers have done so, according to the Quality Management System that we maintain in compliance with the FDA’s requirement that all medical devices manufacturers track all reported problems. PureSleep’s patented design allows it to adapt to people with a wide range of bites, including people with a large or wide arch, a small or narrow arch, an underbite or an overbite.
MC
mark C.
Beware! Purchased 9-29-19 It broke and they wouldn't replace it!
Purchased one device 9-29-19. I received it weeks later. Followed instructions and used it for about a month. It was uncomfortable. I called the company and they said I should return it and get it replaced. I did and the new one broke weeks later. I sent it back months ago but never got a replacement. I called (put on hold for 15 min) so I emailed them yesterday 4-29-20 and asked about the replacement. They emailed me back that I could only exchange it for 60 days so I would need to buy another. I said it broke which you saw when I sent it back and that's a warranty issue. They refused to give me a new one or refund my money. Don't buy this product! They don't stand behind it. Junk! Mark, Mpls MN
11-12-20 update
Today I received an email on this site from Pure Sleep, 7 months after I posted this review! They now are willing to send me a new devise. To little to late! This qualifies as my worst customer service experience. They obviously are hurting for business and looking for ways to stop the bleeding! My review as well as the many others have hurt this company. I own a service company for decades. When my customers call with a problem I resolve it on the first call not seven months later. Shame on Pure Sleep. “We make the bed we lye in”
11-12-20 2nd update today.
I think I was very clear that you failed. Don’t you think in the seven months you didn’t respond, I purchased a competitors? And their unit worked the first time. Enough said!
Response from The Pure Sleep CompanyNov 12, 2020
Mark, if you have a problem with your PureSleep mouthpiece and need to return it, our customer support representatives are supposed to allow extra time for you to get your new mouthpiece and try it out. If this did not happen, please accept our apology and allow us to send you a new one for free. If you would like to take us up on this offer, we will need you to reply here with your order number, so we hope you're able to find it. If you ordered online, it would be in your order confirmation email.
11-12-20 update
Mark, we replied to your review after a long time because we have never replied to any reviews in the past, but recently decided that we wanted to reach out to those few people who wrote negative reviews in an attempt to "make it right." This is why we offered to investigate your claim, and if found to be valid, to send you a free PureSleep. The majority of our customer service team has been helping PureSleep customers get the best possible results for many years and are familiar with just about any problem that anyone might have. They also really, truly like to help, so when we see that someone had such a negative experience, we want to find out what happened and how we can make improvements.
HE
Heather Enderich G.
Thank you
Thank you so much for developing this product. My husband was snoring so bad I was typically up for hours every. We got the mouth guard on Saturday and he prepped it and now all I can say is I have actually slept 3 nights in a row. The only complaint he has is that he says it makes his jaw a little sore. Other than that he is getting better sleep also.
IR
IrisRose
If I'm asleep, I'm snoring - this stopped it
I started consistently snoring in my 50s. Old flabby throat, I suppose. It was getting to be a problem for my husband because I snore in all positions. I've tried other one size fits all snore appliances and they hurt my teeth something terrible and make it feel like it's shifting my whole bite. This one does not. The material can be boiled and fitted to your bite and then gets firm and stays that shape. Others I've tried the material is so soft that it softens up with the heat of your mouth when you sleep and that's when it changes shape and make my teeth and jaw ache.
This one is a little smaller too. Others are just giant. I guess they're made mostly for men as they tend to be snorers more than women. The Pure Sleep appliance it a good size for smaller mouths. This is the best one I've come across for myself anyway.
BG
Brad G.
My Wife is recommending these to her friends
My Wife is recommending these to her friends - enough said!
My snoring was a source of continuous sleepless nights for my wife, occasionally resulting in her looking for some sleep in other beds in the house. She even said I would occasionally stop breathing, which scared her.
A friend of mine gifted me this device and 1st night I didn't snore once.
Takes a few weeks to get used to it, and occasionally my teeth ache a bit in the morning....... but I am thankful for this product. I'm sure my heath has improved as well!
VV
Van V.
No more sleep apnea
I have been using Pure Sleep for more than 10 years. It works great! I started wearing it so my wife could get a good night's sleep. I didn't realize how much my snoring was affecting me as well. Now, I wear it so we both can get a good night's sleep.
I first started using Pure Sleep after I did a sleep study and was told I have sleep apnea and needed a Cpap machine. I started using Pure Sleep and went back for another sleep test 6 months later wearing my Pure Sleep during the test. Guess what - no sleep apnea!
PN
Peggy N.
These things are great
These things are great. We got instant results. I recommend them to everyone
CB
Christine B.
excellent anti-snoring solution!
This product has not always stopped my snoring but it has also allowed me to be able to breathe better (I also have sleep apnea) and now I do not have to use a CPAP. It has not only improved my sleep but also my husband's who is very grateful that I tried PureSleep. The only reason why I didn’t give it five stars is because parts of the mouthpiece are rough and it is hard to “smooth” the surface without ruining the shape of the mouthpiece.
