PUREPLUS Reviews | Read Customer Reviews of pureplusfilter.com

PUREPLUS Reviews | Read Customer Reviews of pureplusfilter.com

PUREPLUS reviews

206 approved reviews, newest moderated first

ROBERT S.
Jun 10, 2026
first order
Ordering was easy and the price was good. But I don't need the air filters. There is no place to use them in my unit. How do I indicate (no required) in my next order?
Response from PUREPLUSJun 22, 2026
We sincerely apologize for the delay and the frustration you experienced while trying to reach our customer service team. We’re glad that once our team connected with you, the issue was resolved, but we completely understand that the delayed response created a disappointing experience. Your feedback is very important to us, and we will continue working to improve our response time and customer support process. Thank you for giving us the opportunity to resolve the issue, and we hope to provide you with a much better experience in the future.
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Bob
Jun 9, 2026
Product /delivery services
Product /delivery services
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Willis B M.
Jun 8, 2026
The filters are smaller than I’ve…
The filters are smaller than I’ve purchased for the faucet filter I use. Wondering how efficient the smaller filters are compared to the larger filter which has a better fit inside the housing filter. Please comment. The box of filters states clearly, designed and made to replace “original filters.”
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Allen
Jun 8, 2026
Great product
Great product. Shipped on time.
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Avid S.
Jun 2, 2026
Filters that filters heavy metals with good flow rate
Filters that filters heavy metals and have a good output flow speed. Reasonably priced. Good customer service. Ordered the standard filters that does not filter heavy metals by mistake so reordered ones for heavy metals and they canceled originally order quickly with no problems. Have been using these filters for a long time, no complaints.
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C.O.
Jun 2, 2026
Terrible Customer Service & Sent Wrong Producr
They don’t respomd timely. They sent me the wrong product. They failed to replace or refund my order.
Response from PUREPLUSJun 3, 2026
We sincerely apologize for the inconvenience and frustration you have experienced. Our customer support team will continue to follow up on your case and work toward a resolution regarding the incorrect product and your refund/replacement request. Thank you for bringing this to our attention, and we appreciate the opportunity to make this right.
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Matthew W.
Jun 1, 2026
I haven't received the product yet.
I haven't received the product yet.
Response from PUREPLUSJun 3, 2026
We’re sorry to hear that you have not received your product yet. Our customer support team will contact you as soon as possible to investigate and help resolve this issue. Thank you for your patience.
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Liza S.
Jun 1, 2026
They sent the wrong filters
They sent the wrong filter size. I was sure that I ordered another filter than the ones they sent me. Now they won't ship the correct filter and are asking me to try the ones they sent but they are a smaller size and I won't be able to lock them in. It's been a difficult experience trying to get the correct filters I needed for my Samsung fridge. Don't recommend this company. Poor customer service.
Response from PUREPLUSJun 1, 2026
We sincerely apologize for the inconvenience and frustration this situation has caused. Our customer support team will continue to follow up on your case and work with you to find a satisfactory solution as quickly as possible. Thank you for your patience, and we appreciate the opportunity to make this right. 🙏
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