We created Pure Planet to provide everyone access to world-class plant based nutritional products that could change their lives.
Pure Planet (pureplanet.com) has 45 customer reviews on Five Star Index, with an average rating of 1.6 out of 5.
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Personal Care · Costa Mesa, California
Excellent
Personal Care · Fountain Valley, California
Excellent
Personal Care · Westlake Village, California
Excellent
Personal Care · Los Angeles, California
Excellent
Showing 36 reviews with 1 star · Clear filters
ADAM
High price for useless communication. They are trying to charge me 3 times my normal full months billing for the first 2 weeks when I moved into a new house. Taken 2 months to respond to my email they are an utter joke.
Andrew F.
If you are on a smart meter do not switch to Pure Planet. We did and after a power cut Pure Planet do not want that our In Home Display (IHD) no longer is registering any gas usage. Wish I had never switched for what I save with these charlatans. Oh and they didn't even get my opening readings correct.
Mrs Helen B.
Here we go again, trying and failing to communicate with this dreadful outfit. Unfortunately, this is my second appalling experience with pure planet. As the Landlord of a property which has just changed tenants, I have a very small bill of £8.91 to pay. After failing to get any response to my messages via Facebook and email for weeks, eventually they respond and the bill is sent. However, there is no contact for paying the bill and again my messages ignored and emails returned as server could not deliver. All I want is a phone number to pay this bill. This is stressful, frustrating and appalling service. Help!!!!
Ian G.
I switched to this mob 6 months ago, huge mistake. They said it was a simple process , 2 minutes to do it and a few weeks later it'd all be sorted. Six months later I can't submit a reading,even though I shouldn't have to as I have a smart meter anyway. Today they text me asking for a reading saying we know you have a smart meter but we are not smart enough to read it...
Katherine W.
Been waiting for a new gas metre of over 12 months. Shocking service. Going to change providers
mohammed Q.
Avoid this company at all costs. No customer service, if you have issues you are told they will make note but have no power to help you. I wonder if this is not a well organised scam. I did not and never would choose company where you can not speak to customer service adviser my last tenant did. NOTHING PURE ABOUT THIS COMPANY
G L.
Shocking customer service. Impossible to speak to anyone. Confusing bills. They have held on to £250.00 of our money since November. Still waiting. They don't return texts.. Just standard response saying someone will be in touch... Don't go near them.
Joe T.
Absolute garbage of a company pride themselves on being an online company but it’s an absolute joke no contact number and you will be waiting days to get anywhere on their chat page AVOID!!!!