Pure PlanetReviews of pureplanet.com

Any company like Pure Planet who does not even provide a customer support telephone line should be avoided like the plague!

Im not even trying to join them! I moved to a new property which pure planet was set up in. I have a contract with EDF so requested the switch... which PP then declined with no reason! trying to contact them is a nightmare as its all online, no direct chat, just emails, twitter or some stupid bot that is not helpful. finally got a reply the next day saying i need to set up an account to do this, which i reluctantly did and now waiting for more information which will probably never come until they need money.

Waste of time. Can't contact them. They fitted "smart" meters that don't work. They sent me an email, asking for meter readings to be sent to them on the 29th of July to avoid having an estimated bill, but have taken the payment (which must have been estimated) on the 27th....WHY?? I'm going to stop payments next month, and wait for them to contact me.

Total lack of communication, its taken me 7 months to get them to admit that they had used incorrect data to estimate a final bill. Eon took 16 mins on the phone, you cant phone PP they don't reply to e-mails ,they don't check facts, they are probably the worst company i have ever dealt with ever. They even say that 85% of customers aprovre of them on Trustpilot I don't think so!

Bloody dreadful. I thought energy suppliers were regulated by the government. Pure planet over charged me £400 in a year then hired a debt collecting agency, "Reach Out" to chase me for £14.75 they said I still owed them.

You only realise how good a company is when there is a problem, I am paying 2 energy providers for the last 6 months even though I had an email to say my switch was completed. When I go to query what's going on,they have no customer service telephone line and the only method is to message them. You'll be lucky to get a response in a timely fashion I can assure you. The resolution they offered was to refund some money that I had paid. No chance your paying compensation my sweets and if not it's going to the ombudsman. I will never ever go with a company that doesn't have a telephone number to contact again.

New App is a shocker!

Ridiculously expensive. Looking at our new daily readings from Eon now we've moved house, I am shocked to see how different they are. Love the idea but charging far too much.