Stephen
Fast Delivery, but no email communications on order status received
Was just starting to wonder what was going on when the product showed up. Standard these days is to over communicate order status/progress. Only email received was for this survey. Update - Company provided evidence of emails being sent, there must of been an email server problem (not in junk folder). Bumping from three to four stars. Would buy again from Pure Modern.....
Response from PureModernJul 15, 2016
Hi. Thanks for your feedback and we agree about the importance of order status communication. We reviewed your order and you were actually sent 1 order confirmation email and 3 shipping status emails from [email protected]. Sometimes emails get blocked or end up in junk / spam mail folders which is out of our control. Best Regards, PureModern Customer Service Team


