PureModernReviews of puremodern.com

The item I ordered arrived quickly, in perfect condition, and was just as described on the web site, although I telephoned them to verify the color, as the name of the color didn't seem to go with the description. The person I spoke to was courteous and helpful.

Our doing business with them went well.

Staff is always so quick to respond and address any questions or needs.

I ordered a lamp form puremodern that cost me $274 on 2/10. I received a tracking number the same day. On the 17th still no lamp. FedEx never received that item. I spoke with puremodern about the issue and I was told they were having issues with the packaging. I finally received my lamp on 2/24. I am excited I finally have my lamp. When I opened the box the foam that was suppose to be protecting the item was tore up. A random screw was sitting in the box. Where did it go better yet where did it come from. The bottom of the base was dented, the lamp had exposed wires that were supposed to be encased in the cord (wire exposed). I tried to call the company only to find out that they closed like 4:30. I spoke with customer service and had to send pictures. Now the company tells me it has to be reviewed. All I want is what I paid for. I asked for a replacement and send a label so I can return the damaged lamp. I got the run around after that. I guess they had to think about what to do????? The longer I waited for someone to contact me the more I became frustrated. At this point it's 3/1 and now all I want is a return label and a refund. I received my refund on 3/1 after many calls. I asked for a return label and was told to keep the lamp, get it fixed or throw it out. They also stated this never happened before as if I damaged the lamp I paid $274 for and waited 14 days to receive. Needless to say I will never shop here ever again in life. To receive damaged goods that I paid for and get the run around instead of someone rectifying the situation by sending me what I paid for......I will never shop here again.

Super Service quick communication fast shipping

We like both the red and the ivory but the ivory looks like a soft yellow instead of ivory. It still worked in our workspace but it's definitely more yellow than ivory.

I bought fireplace tools from pure modern. They came wrapped very nicely. They were easy to set up and were very sturdy and worth the price. I got just what I thought I was buying from the photo. I am very pleased.

Very helpful.