Judy D.
Still Heard Nothing from a week old order
I placed an order a week ago. I have emailed twice asking for a ship date and method without a reply. I can bring it up under the confirmation # so I know it hasn't shipped!
Response from Pure Health LLCMay 7, 2012
Judy, Please let me apologize for your frustration. We have sent out a couple of updates and returned all telephone calls, so please let me apologize if these did not make it to you. We are a fairly small company that has been providing 100% pure coffee bean extract and other 100% pure supplements with outstanding service to all our previous customers. The recent Dr. Oz segement on 100% pure green coffee bean increased our business by over 5000% in less than one week and we have worked double shifts seven days a week to increase our staff and get all orders out in the order they were received. We have plenty of product and are scheduled to get all orders out this week! We had no way of knowing Dr. Oz would be promoting green coffee bean and therefore, we were not able to prepare before the show. We hope that you can be patient and understanding as we work to accommodate each and every customer. Thank you for your support and I hope you can understand our situation. Kind regards, Nancy

