Pure Health LLCReviews of purehealth100.com

Response from Pure Health LLCMay 7, 2012

Jim, Please let me apologize for your frustration. We are processing orders as fast as we can. We are a fairly small company that has been providing 100% pure coffee bean extract and other 100% pure supplements with outstanding service to all our previous customers. The recent Dr. Oz segement on 100% pure green coffee bean increased our business by over 5000% in less than one week and we have worked double shifts seven days a week to increase our staff and get all orders out in the order they were received. We have plenty of product and are scheduled to get all orders out this week! We had no way of knowing Dr. Oz would be promoting green coffee bean and therefore, we were not able to prepare before the show. We hope that you can be patient and understanding as we work to accommodate each and every customer. Thank you for your support and I hope you can understand our situation. Kind regards, Nancy

Response from Pure Health LLCMay 7, 2012

JoZie, Oh my goodness! We don't blame Dr. Oz at all!!!! We are grateful to be the only on-line company to offer a 100% PURE green coffee bean extract with no additives or fillers. It is unfortunate that we were not able to be prepare, but we are working diligently to get caught up and hope to be back to filling orders within 24 hours (our usual shipping time) by the end of the week. Thank you for your kind words and understanding. Nancy

Response from Pure Health LLCMay 7, 2012

Kristie, Please let me apologize for your frustration. Please be assured that if you ordered using your credit card through our shopping cart, we do not charge your card until your order ships. If you ordered usinig Paypal, they do withdraw funds immediately, this is their policy and we have no influence over that. We have sent out a couple of updates and returned all telephone calls, so please let me apologize if these did not make it to you. We are a fairly small company that has been providing 100% pure coffee bean extract and other 100% pure supplements with outstanding service to all our previous customers. The recent Dr. Oz segement on 100% pure green coffee bean increased our business by over 5000% in less than one week and we have worked double shifts seven days a week to increase our staff and get all orders out in the order they were received. We have plenty of product and are scheduled to get all orders out this week! We had no way of knowing Dr. Oz would be promoting green coffee bean and therefore, we were not able to prepare before the show. We hope that you can be patient and understanding as we work to accommodate each and every customer. Thank you for your support and I hope you can understand our situation. Kind regards, Nancy

Response from Pure Health LLCJun 21, 2012

Mariella, I'm so sorry for the delay in getting back to you! We have been frantic trying to get all the orders out due to the high demand from the Dr. Oz show. We are very concerned about your order and you should have received it already, so please let me know if you don't have your order! You can contact us either at 888-323-9355 or via email at [email protected]. Again, please accept our apologies for the delay in getting your order to you! We are a fairly small company that has been providing 100% pure coffee bean extract and other 100% pure supplements with outstanding service to all our previous customers. The recent Dr. Oz segement on 100% pure green coffee bean increased our business by over 5000% in less than one week and we have worked double shifts seven days a week to increase our staff and get all orders out in the order they were received. We had no way of knowing Dr. Oz would be promoting green coffee bean and therefore, we were not able to prepare before the show. Dorene

Response from Pure Health LLCMay 7, 2012

Cindy, Please let me apologize for your frustration. Please be assured that if you ordered using your credit card through our shopping cart, we do not charge your card until your order ships. If you ordered usinig Paypal, they do withdraw funds immediately, this is their policy and we have no influence over that. We have sent out a couple of updates and returned all telephone calls, so please let me apologize if these did not make it to you. We are a fairly small company that has been providing 100% pure coffee bean extract and other 100% pure supplements with outstanding service to all our previous customers. The recent Dr. Oz segement on 100% pure green coffee bean increased our business by over 5000% in less than one week and we have worked double shifts seven days a week to increase our staff and get all orders out in the order they were received. We have plenty of product and are scheduled to get all orders out this week! We had no way of knowing Dr. Oz would be promoting green coffee bean and therefore, we were not able to prepare before the show. We hope that you can be patient and understanding as we work to accommodate each and every customer. Thank you for your support and I hope you can understand our situation. Kind regards, Nancy

Response from Pure Health LLCMay 7, 2012

Sharon, Please let me apologize for your frustration. We have sent out a couple of updates and returned all telephone calls, so please let me apologize if these did not make it to you. We are a fairly small company that has been providing 100% pure coffee bean extract and other 100% pure supplements with outstanding service to all our previous customers. The recent Dr. Oz segement on 100% pure green coffee bean increased our business by over 5000% in less than one week and we have worked double shifts seven days a week to increase our staff and get all orders out in the order they were received. We have plenty of product and are scheduled to get all orders out this week! We had no way of knowing Dr. Oz would be promoting green coffee bean and therefore, we were not able to prepare before the show. We hope that you can be patient and understanding as we work to accommodate each and every customer. Thank you for your support and I hope you can understand our situation. Kind regards, Nancy

Response from Pure Health LLCMay 7, 2012

Yanecia, Please let me apologize for your frustration. Please also let me apologize for your experience with our customer service rep - I assure you, I will look into this. We have sent out a couple of updates and returned all telephone calls, so please let me apologize if these did not make it to you. We are a fairly small company that has been providing 100% pure coffee bean extract and other 100% pure supplements with outstanding service to all our previous customers. The recent Dr. Oz segement on 100% pure green coffee bean increased our business by over 5000% in less than one week and we have worked double shifts seven days a week to increase our staff and get all orders out in the order they were received. We have plenty of product and are scheduled to get all orders out this week! We had no way of knowing Dr. Oz would be promoting green coffee bean and therefore, we were not able to prepare before the show. We hope that you can be patient and understanding as we work to accommodate each and every customer. Thank you for your support and I hope you can understand our situation. Kind regards, Nancy

Response from Pure Health LLCMay 7, 2012

Angela, Please let me apologize for your frustration. Please be assured that if you ordered using your credit card through our shopping cart, we do not charge your card until your order ships. If you ordered usinig Paypal, they do withdraw funds immediately, this is their policy and we have no influence over that. We have sent out a couple of updates and returned all telephone calls, so please let me apologize if these did not make it to you. We are a fairly small company that has been providing 100% pure coffee bean extract and other 100% pure supplements with outstanding service to all our previous customers. The recent Dr. Oz segement on 100% pure green coffee bean increased our business by over 5000% in less than one week and we have worked double shifts seven days a week to increase our staff and get all orders out in the order they were received. We have plenty of product and are scheduled to get all orders out this week! We had no way of knowing Dr. Oz would be promoting green coffee bean and therefore, we were not able to prepare before the show. We hope that you can be patient and understanding as we work to accommodate each and every customer. Thank you for your support and I hope you can understand our situation. Kind regards, Nancy