Matthew P.
Customer service and informing needs improvement
I ordered the product on 4/30. I had to call them and find out if my order had even been processed. I never received an email in regards to that, and on their website there were never any updates. I had to call them, gave them my confirmation number and the woman never looked it up, she just said "we are really behind w/ a lot of orders." That is fine, but I have never heard of this company and would have liked proof - this was my error and I should have asked for a supervisor. If I get the product soon, I may change my rating, but so far I am not impressed. They really need to update the way they deal w/ customers so we can be informed. I love Amazon, they let you know when a product is shipped and you have a way to track the item.
Response from Pure Health LLCMay 7, 2012
Mathew, Please let me apologize for your frustration. We are a fairly small company that has been providing 100% pure coffee bean extract and other 100% pure supplements with outstanding service to all our previous customers. The recent Dr. Oz segement on 100% pure green coffee bean increased our business by over 5000% in less than one week and we have worked double shifts seven days a week to increase our staff and get all orders out in the order they were received. We have plenty of product and are scheduled to get all orders out this week! We had no way of knowing Dr. Oz would be promoting green coffee bean and therefore, we were not able to prepare before the show. We hope that you can be patient and understanding as we work to accommodate each and every customer. Thank you for your support and I hope you can understand our situation. Kind regards, Nancy

