I ordered the product about 10 days ago the day after the Oz show. I have not received the product yet however I realize there is unexpected great demand for the product, perhaps the company should have considered this. I am patiently waiting for the product to be delivered. I have received 1 email from the company yesterday stating the cause for the delay.
Response from Pure Health LLCMay 7, 2012
Thank you for your comment and understanding Kenneth. We appreciate your patience during this very busy time for us!
Kind regards,
Nancy
VM
Vicky M.
Answered my email right away
I put in my order on April 27th and still haven't received it. I emailed them and did get this email from them:
Your order will be shipped out within 2 weeks of your order date, once shipped you will receive tracking information in your email. We are completely inundated due to the Dr Oz Show and are doing the absolute best we can to get all these orders shipped out. Our phone lines are constantly rolling over and are being flooded, as well as our email, if you have not received a response to an inquiry that is why. We are doing the best to communicate with our customers but we are a fairly small company and were not prepared for this volume of orders. Rest assured your order will get to you and your questions will be answered.
Please bear with us!!
So I can understand they are overwhelmed and I will be patient. I gave a 5 star because they did answer my email which I appreciated very much.
Response from Pure Health LLCMay 7, 2012
Thank you, Vicky. We appreciate all our customers and are happy you understand. We won't let you down!
Kind regards,
Nancy
LS
Loree Seccombe R.
Terrible service
It has been 9 days since I ordered the coffee extract and it never arrived, and the company did not email me once.
Poor service.
Response from Pure Health LLCMay 7, 2012
Loree,
I am sorry for your experience. We have sent a couple of updates over the last week and sorry you have not received them. As the only on-line retailer that offers a 100% Pure Green Coffee Bean, we have been inundated with orders and inquiries and are working double shifts, seven days a week to accomodate all orders. We have increased our staff by 400% over the last week alone and anticipate being back on our regular schedule of shipping within 24 hours by the end of the week. We appreciate your patience and understanding during this time.
Kind regards,
Nancy
NK
Nicki K.
Boycott Pure Health
This company is not to be trusted...very shady in its practice and unscrupulous. I will be reporting them to the BBB shortly as well as asking paypal for my money back. I am sorely disappointed and they should be run out of business. Tell your friends and neighbors to boycott this company.
Response from Pure Health LLCMay 7, 2012
Nicki,
Please let me personally apologize for your frustrations. Pure Health is a solid company with a stellar reputation. We have experienced a 5000% increase in business over the last week and have sent e-mail updates over the last week. We had no idea Dr. Oz was going to feature 100% pure green coffee bean on his show I apologize if these did not reach you. We have been working double shifts, seven days a week and have also increased our staff significantly to accommodate this unexpected surge in business. We are doing everything humanly possible to ensure all orders are shipped out in the order they are received and plan to be on our regular schedule of shipping orders out within 24 hours by the end of the week. Thank you for your patience and understanding and we hope your will give us the opportunity to earn your trust. Thank you.
Kind regards,
Nancy
TL
Tricia L.
I am very pleased
I am sorry for all of you who haven't received your orders yet. The same has happened to me when I've gone after a show and tried to find something locally. That's why I tried on-line this time.
I think Dr. Duncan speaks honestly about the warehouse madness. I did order mine as they were discussing it on the Dr. Oz show, so I guess I just got lucky. The I received it within 5 days and have taken two 400 mg. capsules/day for 2 days now and it seems to actually help reduce my appetite and cravings for sweets (which are wicked!). I've lost 1 lb. so far! Hang in there, try to be patient, it will be worth it!
Response from Pure Health LLCJun 21, 2012
Thank you for your kind words, Tricia! We appreciate your feedback! Yes, it was a little crazy after the Dr. Oz show aired as we had no idea it was happening until we got to work and there were thousands of orders and emails waiting for us! We appreciate your business and we look forward to hearing an update on your products!
Dorene
LD
Lindsey D.
Great Company, Patience is a Virtue - Product is Worth the Wait!
Hello Pure Health fans, I heard that you were all a little concerned about your orders as I have been receiving lots of emails and calls inquiring about Pure Health. I guess I should apol...ogize, Pure Health is a small but hardworking company with a huge heart and very pure, all-natural products – but they were not prepared for the demand that follows a mention on ‘The Dr. Oz Show’. After I mentioned the product on the show, Pure Health and its team was inundated with hundreds of thousands of emails, calls, Facebook messages, voicemails – it was a wave of demand they were truly not expecting. But, I want you to know that I have called the company (it took me a few times to get through…) and they assured me that they have quadrupled their staff, they are working non-stop throughout the weekend, and they are reaching out to every single one of their customers just as soon as they can. They also assured me that they have plenty of product to fulfill every single order, it is simply an issue of an overwhelmed warehouse. Please be patient with Pure Health and its incredible staff that has been working around the clock for the past 8 days to serve their customers! The company is real and most importantly the products are pure and potent (I am now testing them with dozens of people and seeing incredible results). If any of you have had a chance to speak to their customer service team, you know what I mean! They are a great group of honest people! Sincerely, Dr. Lindsey Duncan
Response from Pure Health LLCMay 7, 2012
Thank you Dr. Lindsey for the kind words! We appreciate your support and are so very happy to have a Colleague in the the Natural Products Industry share our vision and values! Can't wait to see you on National TV again very soon!
-The Pure Health Team
PP
Pat P.
Where's my product???
I placed my order on 4/27. I quickly received a confirmation. The tracking area was blank which concerned me but I thought I'd wait a few days for a tracking update. My credit card has been charged. I have not received any other communication or tracking information. I'm sure they are overwhelmed with orders, but they should keep customers apprised of the status of their order. Can't believe they asked for feedback. Seems like no one has received anything from this company if they ordered on the 26th or 27th. What gives PureHealth100????
Response from Pure Health LLCMay 7, 2012
Pat,
Thank you for your e-mail. The Dr. Oz segment on 100% Pure Green Coffee Bean took us by surprise and we have been working double shifts, seven days a week to accommodate all customers! We have sent out two updates and are working extra shifts to return all telephone calls as well - I apologize if you have not received these. Please be assured we have shipped out and customers have received MANY thousands of our products and we have plenty of Pure Green Coffee Bean in stock. We have increased our staff by 400% during the last week alone to accommodate the increase in orders and we apoligize for the current delay. We anticipate being back to our regular schedule of shipping within 24 hours and hope you will be patient and understanding during this very busy time. Thank you.
Kind regards,
Nancy
CS
Carolyn S.
not very happy
The least they could do is notify you that they are overwhelmed becasue Dr Oz mentioned this item on his program. It still says 3 - 10 days befoe product goes out. So if I ordered it on the 27th of April they are running out of time. Since I payed throgh PayPal I can go back to them and complain aboutnon delivery and get credited for what I sepnt but the idea is to send out the product ot notify the client whose money you took that you cannot deliver!!!! Good luck with the bad reviews you are getting!!!
Response from Pure Health LLCMay 7, 2012
Carolyn,
Please let me apologize for your frustrations. We have sent out a couple of updates on our status and also apologize if you have not received these. We are working double shifts, seven days a week to get all orders out in the order they were received. Please be assured we are doing everything humanly possible to staff up and ensure we are back to our regular schedule of shipping out within 24 hours of receipt of order by the end of the week. We ask that you be patient and understanding during this unexpected time and know we are working diligently to rectify the situation. Thank you.
Kind regards,
Nancy
