What else is there to say? They have my money from PayPal and haven't yet shipped my order. They say that they were overwhelmed by orders after a program by Dr. Oz. They could have said they were out of stock but they didn't. I'm still waiting. I doubt if I will ever order from them again.
Two weeks later, still hasn't shipped, they don't answer my emails.
Well, it finally arrived 25 days after I ordered it. Never again
DO
donna
order?
been two weeks and still no product. got a conformation # but not shipped yet?
BF
Burke F.
No Customer Service!!!!!!! Where is My Order?
As of today, I have NOT received what I ordered on 05/05/12. I checked their website and it there is no status on my order. It says that I "ordered" but nothing else.
I have called their 888 telephone number several times each day for the last 4 days and no one answers. It goes to a mailbox that is "full". I finally sent an email asking my status.
JN
Judi N.
Disappointing
i placed an order on May 2, 2012, which I have still nit received. When I checked the online tracking information there was nothing listed. I called the customer service number and got a recorded message. I left my information and request on the status of the order but did not receive a response back. . I like the quality of your product but will seek other online sources for the products if service remains this poor in the future.
LJ
Lindell J.
Difficult to connect with after order
Finally the order arrived, but could never connect with them after placing my order. Very frustrated by that.
K0
Katie 0.
where is my product? You have been paid and I do not have my product yet. How much longer do I have to wait? Do you give incentives for being delayed?
I need a follow up as to why this shipment has been delayed again. I have paid for the product so why can't you deliver as advertised. I am really getting disappointed with my service.
ZH
Zainab H.
Thank God, I finally received my order.
I was really mad when I read the other customers reviews and I did not get my order on tlme. I decided to wait a little longer and my patience was worth waiting. Im really excited to try this product, I hope it works for me. I thank the companies who work hard day in and day out to make their customers happy.
UN
UNhappy
BAD CUSTOMER SERVICE = BAD COMPANY
I placed my order on-line late on 4/26/12. I received an order confirmation email on 4/27/12. I received the email with the link to "share my review" on this website on 5/4. I also received an email from the company the same day (coincidence? I think not) stating the number of orders they received for the green coffee bean extract after a recent Dr. Oz show was unexpected, and while they have plenty of the product in stock, they have been "inundated" through all forms of communication with inquiries regarding orders. They promise in this email they are working "double shifts" and "as quickly as humanly possible" to process all the orders. They also say they are answering every email, phone call, etc. as quickly as they can. Lastly, they promise "As soon as your order ships out, you will receive your tracking number via e-mail and your order shortly thereafter!"
Given that I have not yet received my order, nor have I received a response to an email I sent on 5/14 asking for a status on my shipment, and I cannot even get through to a voice mail, much less a live person, because every time I have tried to call (numerous), I get a recording that "all circuits are busy; try your call again later" or "this voice mailbox is full".
This company had a fantastic opportunity to step up to the plate and make this experience one that would grow their company unlike they ever imagined it would, but I for one won't buy from them again if I can find what I'm looking for elsewhere. The sheer lack of communication is frustrating enough, but they are not following through on their promises either. I think it's also not coincidence that after I sent my email on 5/14 complaining that I had not received my order yet, all of a sudden, the shipping status feature on their website shows my order shipped on 5/15. Hmmm. Of course, there is no tracking information included.
When you treat your customers like idiots, your company turns out looking like the fool. I would not recommend this company to anyone, ever.