Muriel M.
Lack of communication
I placed my order on May 1st. Evidently Pure Health was out of product or something because here it is May 23rd and I still do not have my order. I have been given 3 different dates as to when I will receive my order. We will see if it actually shows up next week, since I have already been told twice before that my order had shipped. When my first shipment date came and went I tried calling for a solid week and no one answered the phone and a recording kept saying mailbox is full. That was real comforting(NOT!!) All someone had to do was to be truthful and honest about where my order was or was not in this case. But not hearing from the company and being told my order had shipped each time is a little ridicolus. BTW as of today my invoice on their website has nothing in the shipment date. What do you think my chances are of my order actually showing up next week?
Response from Pure Health LLCMay 24, 2012
Hi Muriel- I think your chances are very good and I hope you let everyone know when your order does show up! I have your updated info! your order has been shipped and I can provide you with tracking info-We have 25 people answering phones all day and calls are coming in so consistently we have been unable to even get an outside line! I have 10,000 emails in our Pure Health inbox every day and only manage to get through an average of 4000 in our 15 hour day and I am very sorry I have been unable to reply sooner but if you email me directly I will get right back to you. Thank you , Stacy