Mary M.
Horrible customer service, I want a refund NOW.
I placed my second order for Pure Green Coffee Beans on May 10th. My first order was fine and received it promptly. With my second order, my credit card, through PayPal, was charged IMMEDIATELY but I am still waiting to receive it, June 1st. I have tried repeatedly to contact your customer service department and can not get through. I have filed a grievance with PayPal and still have not heard from you. This is not acceptable. I understand the demand since this product was recently featured on Dr. Oz but not the lack of reply from your customer service department. I have other sources with which I can receive this product right away. My charge card should not have been charged until the order was shipped. I would like immediate shipment or IMMEDIATE refund.
Response from Pure Health LLCMay 31, 2012
I sincerely apologize for any inconvenience our delay has caused but please understand we are not a scam company, very real and one of the very few who have 100% pure products and that is the reason we have been so busy! We have 25 people answering phones but it rings so continuously we are unable to get to every call and we are receiving 10,00+ email every day and unfortunately, cannot get through them all, No excuses, just facts. I am showing your order to be shipped and you should receive this within the next day or two Again, I am so very sorry for any inconvenience our delay has caused! Stacy

