Scott G.
You're Kidding right?
You never sent my product or answered my inquiries I have a claim against you via paypal
Pure Health LLC is listed under Wellness & Spa in Las Vegas, Nevada.
Pure Health LLC (purehealth100.com) has 6,243 customer reviews on Five Star Index, with an average rating of 2.6 out of 5.
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Wellness & Spa · Henderson, Nevada
Excellent
Wellness & Spa · Las Vegas, Nevada
Excellent

Wellness & Spa · Henderson, Nevada
Excellent
Wellness & Spa · Las Vegas, Nevada
Excellent
6,243 approved reviews, newest moderated first
Scott G.
You never sent my product or answered my inquiries I have a claim against you via paypal
Teresa B.
I was very unhappy with the amount of time it took to receive the product. You should notify customer if it is going to take an extended amount of time to receive products.
Angela R.
I order my items on 14 May and it is now 5 June and I still have not received my order. Plus, they do not have a tracking system so I can track my order. Will not order from them again.
Maria M.
I ordered product over a month ago. They billed my account the next day. As of today 06/05/12 I still have not received my product. I have tried reaching them by phone which they never answer, latest message is from verizon saying the phone number is disconnected. I never once received a call back after emailing them and leaving my address, order #, and phone # so I could receive an update. Do not order from them. They are ripping people off. I called my bank to get my money back. Never will do business with them again.
Response from Pure Health LLCJun 26, 2012
I apologize that it's taken so long to get back with you about your order. We were inundated with a HUGE increase (about 5000%) in orders and subsequent calls and e-mails since the Dr. Oz segment. We had no idea the segment was planned and we honestly had NO idea the response we would receive. As for a seemingly disconnected or non-existent number.. Our phone lines were backed up with calls that we had people on the phone and people on hold, so anyone else who tried to call in got a strange "disconnected" signal. And after a while, our voicemail box filled up because we didn't have the manpower, at the time, to handle the unexpected influx of business. I can assure you we now have a full and excellent staff on hand. Samantha 1-888-3BE-WELL [email protected] www.purehealth100.com
Te
Order took forever and tried to contact company no one ever replied after 3 e-mails and phone calls. Finally got the order..still no response. I won't be ordering from them again.
Lisa
Did not get order until 6 - 8 weeks from purchase. When tried to call and email got no response. Had to go through PayPal and file a complaint. No one ever called. Product finally showed up but so late I refused it. Will never order with them again.
Norma W.
I ordered product on May 14 and didn't receive until June 2. I sent three emails to inquire about the status of my order and never rec'd a reply. I tried to phone twice and got some funny sort of continuous noise and the calls didn't go through. Very discouraged about the lack of customer service and will not order from this company again :(
Response from Pure Health LLCJun 26, 2012
I apologize that it took so long to receive your order and that you couldn't reach us. We were inundated with a HUGE increase in orders and subsequent calls and e-mails since the Dr. Oz segment back in April. We had no idea the segment was planned or that he linked us to his website, and we honestly had NO idea the response we would receive. Our phone lines were backed up with calls that we had people on the phone and people on hold, so anyone else who tried to call in got a strange "disconnected" signal . We had over 20,000 emails in our inbox and after a while, our voicemail box filled up because we didn't have the manpower, at the time, to handle the unexpected influx of business. I can assure you we now have a full and excellent staff on hand. Samantha 1-888-3BE-WELL [email protected] www.purehealth100.com
Kelly
Tried to make several calls & couldn't get thru, always said mailbox was full. Emailed them several times, never did recieve a response via email. Thought that I had been scammed and almost cancelled my credit card & was going to report them to BBS and authorities. Then I decided to dig a little further and looked on their facebook page, the company is small & due to Dr Oz recommending product they were just overwhelmed with orders. They had to hire 35 extra people to help process all the orders they had been getting. Which is very good for them but should have tried to handle the customer service a little differently. I think that a recorded message stating what was happening would have made many people happy rather than angry. If I hadn't found their statement on their facebook page, I probably would have taken action against them. Hopefully they learned from this and will have continued success. I will order from them again in the future.