James S.
Very disappointing.
I ordered 8 bottles of the Green Coffee Bean Extract on 5/20/12, a total of over $100. I did receive an e-mail confirming my order. I never received an e-mail advising me when the item was shipped. When I checked the website, it indiated that the product was shipped on 5/29/12. When I had still not received the product a week later I sent an e-mail inquiry and did not receive a response. My first call was answered, but when the operator went to "check on the status," I was put back into a non-functioning loop. On my second call I was advised that the product was picked up by the shipper on 5/29/12 but apparently never "scanned" in by them so there was no tracking number available. I was advised that the order would be replaced and shipped by noon the following day. I have not received an e-mail or other confirmation that the product has shipped nor have I received a new confirmation number. When I checked the website, my original confirmation number still shows product shipped 5/29/12 and I still have not received it. Time to call again to find out what is happening and what is my new confirmation number and tracking number.

