Pure Gems Jewels Reviews | Read Customer Reviews of puregemsjewels.com

Pure Gems Jewels Reviews | Read Customer Reviews of puregemsjewels.com

Pure Gems Jewels reviews

75 approved reviews, newest moderated first

Anthony H.
Apr 10, 2022
Took them almost a week and half to…
Took them almost a week and half to respond to simple question lack of knowledge on their own products
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Mark W.
Apr 10, 2022
Customer service was good but there was…
Customer service was good but there was an imperfection on the ring, I was very surprised it was sent to us this way. Once I found out the company was not based in the US I decided not to pursue the issue.
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Kevin N.
Sep 9, 2021
Beautiful ring wife loves it
Beautiful ring wife loves it
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Ajay K.
Jul 28, 2021
Great service and ring up to…
Great service and ring up to expectations!
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Nate N.
Jul 27, 2021
Ring was everything & more
Ring was everything & more. Absolutely gorgeous, customer service replied to emails in a couple of days. However with the amount of money you spending I would of like someone to answer phone number to assure me I wasn't being scammed.
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Tonya D.
Jun 9, 2021
Great love the ring beautiful
Great love the ring beautiful
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David Z.
Jun 4, 2021
Scam
Scam! That's all I have to say!
Response from Pure Gems JewelsAug 1, 2021
This customer ordered rings in total value of $3049. Package was held in the US Customs awaiting for him to fill the 5106 Form. A formality required in the US for all imports over USD2500. After several emails/calls from us as well as FedEx, the customer refused to fill the form in order to receive the package. Since the customer started to ignore our emails/calls, the custom authorities rejected the package and returned the shipment to us. The card holder was then fully refunded. Unfortunately, we understood later that this person probably tried to scam us.
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Carin O.
May 18, 2021
The ring is beautiful but not real man made diamond.
The ring is beautiful, however, it was a little bit too big. So I went to have it sized down. When I took it to the jeweler to have to downsized they tested it on a diamond tester and it isn’t a diamond and didn’t test to be a man made diamond either. They wanted to send me to a different jeweler to check to see what stone it is. I paid for a man made diamond and didn’t get one.
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