Purebred KittiesReviews of purebredkitties.com

Response from Purebred KittiesJan 20, 2025

Thank you for your feedback. We understand your concern and truly appreciate the opportunity to address this matter. At PurebredKitties.com, transparency and fairness are very important to us, and we strive to ensure our policies are clear and customer-centric. To clarify, once an adoption application has been approved, the deposit transitions from refundable to nonrefundable, as outlined in our terms and conditions. This is because we immediately begin the rehoming process for your kitten, which involves costs such as vaccinations, transportation preparation, precise documentation, and other essential steps to ensure your kitten is fully ready to join its new family. That said, we understand that unforeseen circumstances can arise, and if you are unable to receive your kitten at this time, we would be happy to issue you a store credit as a courtesy. This credit can be applied toward a future adoption whenever you are ready. If you have any further questions or would like assistance with next steps, please don’t hesitate to reach out to our team at [email protected] or call us at 877-227-3707. We’re here to help. Thank you for your understanding, and we look forward to assisting you in the future.

Response from Purebred KittiesJan 17, 2025

Thank you for sharing your feedback. First and foremost, we are deeply sorry for the concerns you’ve experienced and want to assure you that the health and happiness of our kittens are our highest priorities at PurebredKitties.com. We are committed to resolving this situation and addressing your concerns fully. Regarding the origin of your kitten, we want to clarify that at PurebredKitties.com, our focus is on the quality of the kittens we work with—not their location. We partner with breeders worldwide, carefully selecting them based on their commitment to quality, ethical breeding practices, and the health and care of their kittens. Each breeder undergoes extensive vetting, which includes reviewing the genetic heritage of the kittens, comprehensive health tests, and ensuring the breeder provides a nurturing environment for their kittens. Our goal is to offer you a kitten of exceptional quality, regardless of the breeder's location. We understand your concern regarding your kitten's health upon arrival. It is important to note that, during winter months, kittens may be more susceptible to slight respiratory infections due to temperature changes during transport. This can occasionally result in mild symptoms like those you described. For this reason, we recommend and offer flight upgrades or direct kitten pick-up options to minimize stress and exposure during colder seasons. These measures, while optional, are in place to ensure the smoothest transition for our kittens into their forever homes. Your experience highlights areas where we can do better. We are thoroughly reviewing the health verification process for your kitten and investigating any gaps in communication to prevent such situations in the future. We are also committed to staying in touch with you and providing guidance to ensure your kitten’s full recovery and long-term well-being. If you have further concerns or would like to discuss options for future transportation or care, please do not hesitate to reach out to us directly at [email protected] or call us at 877-227-3707. We truly value your feedback and appreciate the opportunity to make this right for you and your kitten. Thank you for your understanding and trust in our process as we work to continually improve.

Response from Purebred KittiesJan 11, 2025

Thank you for sharing your feedback with us. We truly regret hearing about your experience and want to address your concerns directly, as transparency and the health of our kittens are at the heart of everything we do at PurebredKitties.com. We want to clarify that at PurebredKitties.com, our focus is always on the quality of the kittens and breeders we work with, not their geographical location. We carefully select breeders from various regions based on rigorous standards, including genetic testing, health certifications, and the breeder’s dedication to the care and nurturing of their kittens. While some of our breeders may be located internationally, including in Ukraine, our partnerships are rooted in ensuring the highest quality kittens, regardless of location. Regarding the health of your Maine Coon kitten, we are deeply sorry to hear about the issues you encountered. While occasional health challenges can occur, especially in young kittens, this is not the experience we aim to deliver. Parasites, for example, can sometimes be picked up during the early stages of life, but they are treatable with proper veterinary care. Undernourishment is equally concerning, and we are committed to working with our breeders to ensure every kitten is provided with the best possible care prior to rehoming. We also want to assure you that we are reviewing your case thoroughly to understand what may have occurred and ensure appropriate follow-up actions are taken with the breeder. Additionally, we are taking steps to further strengthen our processes, including enhanced health verification protocols and communication with customers about transportation options and care recommendations, especially for international adoptions. Your feedback is invaluable, and we appreciate the opportunity to address your concerns. If there is anything we can do to support you further or provide additional assistance for your kitten’s recovery, please reach out to us at [email protected] or call us at 877-227-3707. Our team is here to help and ensure your satisfaction. Thank you for your understanding as we work to improve and uphold the trust our customers place in us.

Response from Purebred KittiesJan 17, 2025

Thank You!

Response from Purebred KittiesJan 17, 2025

Thank You!

Response from Purebred KittiesJan 17, 2025

Thank You!

Response from Purebred KittiesJan 17, 2025

Thank You!

Response from Purebred KittiesJan 17, 2025

Thank You!