PureanceReviews of pureance.com

Response from PureanceOct 19, 2026

Hi Karly, we sincerely apologize for the frustrating experience you had during checkout. We understand your concerns regarding the pending PayPal authorization and the unexpected subscription, especially when you intended to make a one-time purchase. This is not the experience we want our customers to have, and we’re sorry for the confusion and inconvenience caused. We appreciate you bringing these concerns to our attention, and we take your feedback seriously as we continue working to improve our checkout process and provide a clearer, smoother shopping experience.

Response from PureanceSep 8, 2026

Hi Larsen, We’re sorry to hear that your experience did not meet your expectations, and we appreciate you sharing your concerns. We want to assure you that our 365-day money-back guarantee is intended to give customers peace of mind and applies to eligible orders, including those placed internationally. We understand that returning empty bottles from outside the U.S. may involve additional shipping costs, and we truly appreciate your feedback regarding this requirement. We’re also disappointed to hear that you did not experience the results you were hoping for, as customer satisfaction is very important to us. We value your feedback and will continue working to make our policies, products, and overall customer experience as clear, convenient, and customer-friendly as possible.

Response from PureanceAug 28, 2026

Hi Eve, We sincerely apologize for the frustration and concern caused by the unexpected charge and the delay in receiving your order. We understand how upsetting it is to see another payment taken after you had already contacted us requesting cancellation. We are currently investigating the details of your order, payment, and previous support requests to better understand what happened and address your concerns appropriately. We truly appreciate you bringing this to our attention and are sorry for the inconvenience this has caused.

Response from PureanceJul 29, 2026

Hi there, Thank you for sharing your feedback. We appreciate your honest comments regarding the reviews. We understand your preference for reviews based on actual product experience, and your feedback has been noted and shared with our team for review as we continue working to improve the customer experience.

Response from PureanceJun 18, 2026

Hi Seana, Thank you for bringing this to our attention. We’re sorry to hear about your concerns regarding unexpected charges, and we understand how frustrating it can be to see transactions you were not expecting. We would like the opportunity to review your account and clarify the charges with you. Please provide your order ID, product name(s), or the email address associated with your order so our team can locate your account and investigate the matter further. We appreciate you giving us the opportunity to look into this and assist with resolving your concern.

Response from PureanceApr 3, 2026

Hi Chris, Thank you for sharing your experience, and we sincerely apologize for the frustration caused by the unexpected add-ons, pricing changes, and difficulty applying your discount. We understand how upsetting it must have been to see a total higher than expected and to receive a return label instead of a direct resolution. This is not the experience we want for our customers, and we’re reviewing the situation to prevent it from happening again.

Response from PureanceMar 23, 2026

Hi Barbara, We’re very sorry to hear about your experience and the confusion regarding your order. We understand how upsetting it can be when a purchase doesn’t arrive as expected, and we truly regret any frustration this caused. While we’re glad your credit card resolved the situation, your feedback is important, and we are reviewing our shipping and tracking processes to help prevent issues like this in the future. Thank you for sharing your experience.

Response from PureanceMar 12, 2026

Hi Tiffany, We’re very sorry to hear about your experience and apologize for any confusion regarding subscriptions. It’s never our intention to mislead, and we appreciate your feedback as it helps us improve transparency for our customers.