Pureance Reviews | Read Customer Reviews of pureance.com

Pureance Reviews | Read Customer Reviews of pureance.com

Pureance reviews

Showing 32 reviews with 1 star · Clear filters

Laura E.
Dec 23, 2025
Never consented to a Subscription for…
Never consented to a Subscription for $48 shampoo! Just received 3 bottles, reached out regarding this issue they have an offshore Customer Service department that repeats like a parrot every statement you say (so annoying) I also emailed Blaze who stated I have to PAY SHIPPING on an order I did not want/Order. That is a NOPE! based on all of these other upset customers I'm obviously NOT the only person they are shoving unwanted product on. Escalating an reporting this company
Response from PureanceDec 23, 2025
Hi Laura, Thank you for taking the time to share your experience. We’re very sorry for the frustration caused by the unexpected subscription and the inconvenience with customer support. That’s not the experience we want for any customer. We understand how upsetting it is to receive an order you didn’t intend to place, and we apologize for the confusion. Please know that we take concerns like yours seriously, and your feedback helps us improve our processes and clarity around subscriptions and returns. If there’s anything we can clarify or assist with further, we’re here to help.
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Joe Ann M.
Dec 22, 2025
Do not put your credit card on file…
Do not put your credit card on file with this company if you do they confirm your order themselves this is not fair and then they will tell you that you confirmed it it's not fair it's not right My profile is not even complete for this mess please do not do not order from this company ever your hair falling out wash it good and have somebody must massage your scalp
Response from PureanceDec 23, 2025
Hi Joe Ann, Thank you for sharing your experience. We’re very sorry to hear about the confusion with your order and any frustration it caused. We understand how important it is for customers to feel fully in control of their purchases, and we take your feedback seriously. Regarding your hair concerns, we recommend following proper hair care routines, including gentle cleansing and scalp massage, to help maintain healthy hair and scalp. We truly appreciate you letting us know about your experience, as it helps us improve our process for future customers.
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Natalie A.
Dec 19, 2025
WaRNING!!!!!!!This is a scam
WaRNING!!!!!!!This is a scam. I didn’t actually order this product but somehow started receiving it. I mailed the company after receiving the first bottle of $48 shampoos. There was no response. I just received another bottle! After spending 25 minutes arguing with someone from the company who stated my email connected was from ten years ago…. She agreed to send a return label which I had to climb a mountain to get! We did try the shampoo which left both my husband and my hair feeling like straw . If you get caught in this nightmare find the telephone number on line and don’t give up. After 25 minutes they finally agreed to let me return with their label. Do not let them tell you they can’t do this for whatever lie they give you.
Response from PureanceDec 19, 2025
Hi Natalie, We’re very sorry to hear about your experience and understand how upsetting this must have been. Unexpected shipments, difficulty reaching support, and dissatisfaction with the product are not the experience we aim to provide, and we sincerely apologize for the frustration caused. We take concerns like this seriously and will be reviewing your feedback to improve our communication and processes. If there is anything still unresolved, our customer support team is available to assist and help bring this matter to a proper resolution.
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Jerial B.
Dec 2, 2025
I ordered the new Hot&Cold instrument
I ordered the new Hot&Cold instrument. When I tried to use the item I could not get the top of for the item to work. I called to request a return and was told I would have to return at my expense, include all the details of the purchase, etc. The cost of sending it back was $20.35. I have requested that it be refunded along with the $99. cost of the Hot & Cold instrument. Hope they will be a reputable company to comply with standard good business practices.
Response from PureanceDec 5, 2025
Hi Jerial, Thank you for your feedback. We sincerely apologize for the inconvenience you experienced with your Hot & Cold instrument and the return process. We understand your concerns regarding the return shipping cost and the refund for your purchase. Please be assured that we take customer satisfaction seriously, and we are reviewing your request to ensure it is handled appropriately. Our goal is always to provide fair and timely resolutions in line with standard business practices.
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Cynthia F.
Nov 24, 2025
I received damaged product due to their…
I received damaged product due to their poor quality of packing the product and sent the photo of it as requested and have heard nothing. No response, no replacement of product and no refund. the way they present the pricing is also very misleading. I would not buy from them again. Attorney Cynthia Fiene
Response from PureanceNov 24, 2025
Hi Attorney Cynthia, We sincerely apologize for the damaged product and the delay in responding to your concerns. This is not the experience we want for our customers. We are reviewing your case for a prompt replacement or refund and appreciate your feedback on our packaging and pricing, which we will use to improve our service.
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Barbara H.
Oct 27, 2025
I ORDERED my product 10/10/2025
I ORDERED my product 10/10/2025. Today is 10/27/2025. Have not received my product as of today! Called nice guy said: I found your order! BUT it hasn't been shipped yet as it is OUT OF STOCK! No time when it should be back in STOCK AGAIN! A letter would be nice as they have no problems sending sale product letters to me! So I said just CANCEL my order! Oh I can give you a 20% discount of $9 n change! Well that's not gonna help me at all. CANCELED!!! Went on line again and found it for cheaper! Hope this helps anyone that is going to trust your items coming!
Response from PureanceOct 27, 2025
Hi Barbara, We’re very sorry for the delay and the inconvenience this caused. Your feedback is greatly appreciated, as it helps us improve our communication when products are temporarily out of stock. We understand how frustrating it is to wait without updates, and we’ll ensure our team addresses this moving forward. We hope you’ll consider giving us another chance to provide you with a smoother and more reliable experience in the future.
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Melissa M.
Oct 2, 2025
I have only read the reviews because I…
I have only read the reviews because I wanted to research this product before I purchased it... ... Don't think I will even try it. And it sounded great! I guess that's why.😩
Response from PureanceOct 2, 2025
Hi Melissa, Thanks for sharing your thoughts! We understand—it’s always good to research before trying something new. Everyone’s experience is different, and we’d be happy to answer any questions to help you feel confident if you decide to give it a try.
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Armelle T.
Oct 1, 2025
Return nightmare
I received the items I ordered 2 months later. September 15. When my 6 bottles arrived, one had leaked all over the other bottles. In the meantime I had ordered other products. I got in touch with the support representative who told me I would get reimbursed. I sent the 6 bottles at my own cost. UPS shows they received it on September 17. It is today October 1. I sent multiple emails with the proof from USP. They are NOT responding at all.
Response from PureanceOct 1, 2025
Hi Armelle, We’re very sorry to hear about this experience and understand how frustrating this must be. We appreciate you reaching out and providing all the necessary details regarding the shipment and return. Please contact our customer support team again at 888-558-9836 so we can prioritize your case and investigate why your previous messages were not addressed. Your satisfaction is important to us, and we want to make sure this is resolved.
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