PuppySpotReviews of puppyspot.com

Are experience was fast and great our chaperone was very helpful and gave us step by step of our puppies whole trip from one state to another

Very friendly, knowledgeable staff. Communication is excellent from start to finish.

Customer service was great and the sales reps were kind and helpful

I just heard from a rep. after posting a 2 star review mainly based on my extreme displeased on how they elected to choose a itenery that added over 6 hours to my puppy being unnecessarily kept in a soiled crate and by adding a unnecessary layover in LAX. She shipped from Chicago to Portland Oregon. I contented that a direct flight from Chicago to Seattle would have cut out half the air time and in spite of causing me a longer drive to pick her up and I say that for the simple reason that I CARE, THE TRANSPORT COMPANY OBVIOUSLY DO NOT IT'S SIMPLY A MATTER OF WHATEVER IS CHEAPEST.The Rep contended the route chosen was the only alternative and to that I say, "tell it to someone who believes it" I don't and discouraged anyone from doing business with Puppy Spot unless they know in advance of paying all the details of the transportation. I received the itinerary 2 weeks following finalizing the deal. Don't trust them to do the right thing because they WON'T.

The two puppies we received are amazing. I have to say that the communication with PuppySpot was terrible. Once they have your money the communication dies. We were told from the beginning the puppies would be shipped via airplane and they knew that was not going to happen. They were shipped via a carrier. Now we read a lot of negative reviews on the shipping method but I have to say it was a very pleasant experience. The dogs were clean, seemed happy and the two gentlemen that did the transport were fabulous. I would not hesitate to use that company again. PuppySpot, you need to do better with the communication with your families after you receive their payment. Also, a drawback to me was not knowing who the breeder was until after I received the 2 puppies. I can understand why PuppySpot doesn't tell you but as the receiver of the unknown dog we were fearful. In the end, we love both our puppies and are glad we bought them.

Everything was fairly easy they took care of everything and now I have my sweet fur baby with me. I really appreciate all the hard work and they kept me informed on what was going on. I would recommend PuppySpot to anyone that is looking for a new puppy.

We ordered the puppy two weeks ago. They were very friendly until they received the money. Then told me it would take two weeks to get the already 9 week old pup. They gave me a tentative date. Never heard from them again. When I called they acted like I was bothering them. Two days before the tentative date, I called again. The woman was very rude and said it would be another 16 days and still was tentative. I demanded a refund and she hung up on me. Now when I call, all I get is music and then disconnected.

What has made my experience great is the fact that I got the exact puppy I’d wanted from her picture, she was clean on arrival and except for intestinal worms, is very healthy and well formed. She is also smart, energetic and sweet tempered. The drawbacks are the worms, of course, and the fact that I couldn’t find out how much she weighed, who her parents were or when she was coming except two days before she arrived. The agent I bought her through couldn’t have been nicer while we were negotiating but after the purchase no contact. That is psychologically difficult. But it’s all ended better than I’d even hoped so thank you. Karen