PuppySpotReviews of puppyspot.com

I felt that they made me comfortable with the transaction, I felt that there was someone on my side so I didn't get scammed, They also hold high standard for there breeders which I thought was great

I know a lot of people wonder if these reviews are real. This one really is, so I'll try to share the ups and downs of this experience. Sales Experience - 5 Stars Making the purchase was simple, communication at this stage is extremely high touch and feels great. Our pup matched pictures and video perfectly. Post Sales to Delivery - 3 Stars Communication at this stage drops off significantly, it's clear the teams involved in this stage are under staffed, overly reliant in automated processes, and trying to keep their heads above water by deflecting call volume and emails. Expectations are not communicated clearly and you're left to trust the process will work. For me, the process did work out fine, but in week 2 of the wait, reading negative reviews and not being able to talk to at PuppySpot directly created a lot of anxiety and concern that maybe I had been scammed. I can see that if something went off the rails, it would be extremely difficult to get the support needed to resolve. Delivery - 4 Stars Our puppy arrived on the expected date at the expected location. Expected communication (confirmation the night before) did not occur, we did not know for sure our puppy was coming until getting a text the morning of from the driver. Our puppy arrived clean, safe, and very happy to see us. Summary I'd say this would be a 5 star experience if they could just resolve the interim stress with stronger communication, and make sure that they have capacity to resolve things when they do go wrong. The white glove comms of sales is great but then going to the "we'll call you don't call us" mentality of the delivery and support is jarring, stressful and unnecessary. In the end, it all worked out for us and we couldn't be happier with our puppy, but I unless I saw that they were improving the comms in this middle stage, I'd be wary about a purchase given fear of what might happen if things went of the rails. I'd pay a premium to have a dedicated rep that carried through to the delivery - I'm sure others would too. Hope they can resolve these shortcomings in the future - but the most important thing is that we love our pup!

If my puppies delivery wasn’t messed up it would have been 5 stars Edit: down to one only because zero isn’t an option. Puppy was supposed to be microchipped and isn’t paid for AKC reunite and can’t use it. Sent a bogus chip number. Won’t reply with any answers.

They communicated effectively, very responsive, everyone was very knowledgeable and kind on the phone. I was very impressed. Our puppy is amazing.

I have not been able to get anyone on the phone. Last year we bought a dog with Puppy Spot and that's why we did it this year. Unfortunately the good service from last year is completely absent this year.

Found out their “experienced breeder” is a puppy mill breeder who falsified vet documents and gave us a sick puppy that needed to be on 7 medications. So we paid $3,000 for a sick puppy AND vet bills. Puppy Spot can and will get away with just about anything. DO NOT BUY A PUPPY HERE.

My experience was excellent! Amanda was extremely helpful with the whole process!

Looking for a puppy on the website is super easy - the hard part is deciding which one to choose! All-in-all, the entire process was very easy. My only reason for not giving 5 stars is because I could never get hold of anyone whenever I called any of the available phone numbers. Texts were not regularly responded to, nor were emails. My original pickup date was delayed because one of my puppy's littermates got sick. So, I had to wait an additional 2 weeks to pick him up. I checked the website daily and called for updates at least every other day, if not every day. In the end, my Great Dane puppy arrived happy and healthy and I'm loving having him :-)