PuppySpotReviews of puppyspot.com

The puppy salesperson, David, was AMAZING. He was a wonderful human being and was extremely available, additionally, helpful in getting info and questions answered from the breeder regarding the puppy of my interest. However, after I actually purchased the puppy on March 5th, I was assured by David that a "puppy manager" would contact me in 7-10 calendar days. I NEVER got any follow up call(s). Up until the day that I was to receive my puppy, I never got a call. I was completely in the dark as to what food to feed, amounts, feeding times. I couldn't get anyone to answer either texts (David) or emails (help@puppyspot) to inquire. I finally got someone on the puppy spot phone line who was able to give me the type of food, but nothing else. I DID appreciate all of the generic emails, the offer for Pet Insurance, and the puppy transport company seemed amazing, kept me abreast and even was able to inform me when they were running late. The one guy, Rory, who I dealt with at the transport company was a VERY nice man and kind and caring of the pups. In short, I AM disappointed in the lack of follow up by Puppy Spot as soon as they get your money. But other things were fairly top notch. So, no follow up, never a puppy manager call, nor info on the food, so that I could buy in advance and prepare. This info ended up eventually being on my personal website account, but it's very hard to know where to find "About my puppy" on the website, because it's not one of the three bullet line items on the far left (so not so obvious to me w/o a puppy manager's call, which again, never happened). The breeder did send some food along, which was fantastic (by this time I had bought some, having found out at last minute when I reached someone on the puppy spot phone line). I felt the paperwork that came with the puppy, including the health check, was VERY GOOD. Overall, I am pleased, but can only give 3 out of 5 stars because there was no follow up contact by way of the puppy manager team, and the sale guy (who told me he would still be available after the sale) was not so. I'm sure there are reasons for these "mishaps," but this is my honest review and assessment of the overall process until I acquired my beautiful puppy (Lucian) who is ADORBS, and seems to be in good health!

Dallas and Nathan from premier pet transport LLC did an Amazing job transporting our new family member home. Thank you both so much!

Honestly.... They are good people! Communication is there... It stalls a little after you made your choice, which is should, not much to say...Then picks right back up before, during and after you get your new addition. Again...Good people!

Great company to work with!

Pick her up at the airport with no problems. Enjoy the ride home. See is so beautiful. Thanks puppy spot

my pup is perfect, I love her so so much but there’s a few issues with puppy spot that were very frustrating. First she is 18 weeks old now, I paid for her when she was barely 15 weeks old and was originally told i could have her as soon as 5 days, and was also told i would have open communication with the team i had been working with the whole time, after I paid for her, that team was nowhere to be reached, then nobody from puppy spot would answer my calls or messages asking about ANYTHING and if they did they were all very rude about it. I finally received my girl yesterday and was told she would come with a large crate and a bag of food, included in the cost of travel which was $700+ alone, she did not have a crate, so i had to go spend another $150+ on that, and the “bag of food” was a sandwich bag with maybe 2 cups in it and the food she is using is near impossible to find or have shipped quickly. overall, pup is great i love her to death, but don’t take everything puppy spot says as hard truth, as the only things that were accurate was the information from the breeder, none of the promises from puppy spot themselves were upheld.

The service was very professional, fast and efficient. Great communication!

constant back and forth with text and email. completely informed as to status of Avery. Overall very satisfying experience from beginning to end. Kudos to your staff.