PuppySpotReviews of puppyspot.com

I was kept up to date on my puppy’s situation to include travel status. Although there were some additional add on purchases offered they were not pushy. The travel was expensive but an understandable cost done by professionals.

The ease of choosing my beautiful girl, talking to customer service and my personal representative was so easy. Delivery was flawless and exactly as stated they arrived on time even a bit early, which was perfectly fine as I was angels waiting.

My concierge Gina and then Patricia were so great and helpful - the transport folks were so friendlly and the van was first class - I was not worried about my puppy's journey as I expected.

Excellent communication & Travel Plans?

For the most part everything went well. However, I was a bit concerned because the puppy was kept in the cargo terminal longer than expected.

I am so happy with my experience with Puppyspot. The right amount of communications and details were provided throughout the entire process. My puppy is so happy and adjusting well. A couple things to add in the food communication would be how much the breeder was feeding along with how often. And a little more on what the puppy’s schedule was for going outside.

Timely and informative communication, smooth process throughout and very happy with our puppy!

I ordered a 10 week old puppy and was told that I should have her within 2-3 weeks. I asked if I could just come pick her up so that I could get her quicker, but I was convinced that the better option was to have her delivered to me. It took them 14 days to first contact me about when they would be delivering her, and I had to call them twice to ask about it, They finally scheduled a delivery date and the next day called and canceled it because they said the breeder was out of town for the next two weeks and was unable to have her shipped. Supposedly, there was a note on the account that she could not be shipped between those two weeks. If that was the case, I don’t understand why they didn’t make sure she was shipped before that time. I called puppy spot and was told they would let me know something by the end of the day. Heard nothing so called back the next day and got no answers. The next time I try to call back, it just kept going to a voicemail saying that they were closed. This was all day. Finally, I called from my daughter’s phone, I got through and was able to talk to someone.( That was a little odd). I did eventually talk to a lady probably four days later and was able to schedule a new delivery date, which was now 5 weeks after I ordered the Puppy. I also asked for updated pictures, never got them. And was also super inconvenienced because I was out of town during the delivery date and had to get my father to take off work to go pick her up or I would’ve had to wait a whole other week to get her. The whole process was really frustrating, and upsetting being that this was supposed to have been a birthday present for my son. I can say that I absolutely adore the Puppy and that the last lady I talked to (Wish I could remember her name) Was very nice and called back when she said she would and did all that she could do to help me. If it hadn’t been for her, I probably would have tried to get my money back. I honestly thought I was being scammed out of $4,500. Overall, I just feel that when you’re spending that kind of money you should be treated A little better and that they should try to get your puppy to you as soon as possible. I feel that I should not have had to keep calling them and begging them to get my puppy to me. This should’ve been a fun and exciting process, not of disappointment and panic.