Donald S.
Poor customer service
We have been disappointed with the service we received from PuppySpot. We purchased a pet from them 10 years ago and the experience was wonderful. However, this experience was not good. The puppy we ordered came dirty and smelly. She was traumatized by being in a crate for 3 days. We thought she was deaf as she did not respond to any sounds at all. We feel the breeder kept her isolated and did not have any interaction so she did not respond to claps, keys, sirens, etc. She came without her shots up to date so we had to have these done right away and fortunately PuppySpot reimbursed us for the shots but not the vet. We cannot contact anyone there as it is a call center and had to leave many messages to get any kind of response. Took us over 3 weeks to get everything settled with our puppy. I would not recommend this company as they are not professional and their communication is poor..
Response from PuppySpotJun 26, 2024
We are so, so sorry to hear that your recent experience with us was so different from your first time. Our mission is to help people find their perfect puppy and to deliver a step by step experience that is 100% stress-free for the customer and the puppy. Clearly we failed you and your puppy on multiple fronts. Instead of making excuses please know that we have assembled a cross-functional team, including your puppy's breeder, to look at every mishap. We will also take a hard look at our communications with you and your ability to reach us. Fundamentally every issue you experienced is the opposite of the standards we have set. So clearly we have work to do. We hope to have the chance one day to prove to you that we listened and are worthy of your business.