Melissa M.
Great experience
Great experience. I do wish however I would have been informed in the 24-48 hour time frame instead of having to chase down someone. Other than that everything went great!

At PuppySpot, we help loving families find their perfect puppy by connecting them directly with the nation’s most responsible, vetted breeders. As the leading puppy placement service in America, we combine expertise, care, and transparency to make the experience seamless and humane from start to finish. Our team of caring experts works closely with certified breeders to ensure every puppy is healthy, well-socialized, and ready to bring joy to their new home. Because we believe everyone deserves the unconditional love of the perfect puppy.
PuppySpot (puppyspot.com) has 7,460 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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Melissa M.
Great experience. I do wish however I would have been informed in the 24-48 hour time frame instead of having to chase down someone. Other than that everything went great!
Diane D.
We love our new pug puppy Gabby!! From start to finish this process was great. The point of contact I had was very informative and helpful. Our drivers from Premier Pet Transport, Nathan T. And Dallas, were excellent.
Vitalina Z.
They company delivered to me very ill poppy and the shaper one were late with delivery.
Response from PuppySpotMay 16, 2024
We're so sorry to hear your puppy isn't feeling well and didn't arrive when expected. Please give us a call as soon as possible so we can discuss your concerns. We hope he's on his way to feeling better!
Joanne
Everything was professional and caring from the first person I talked to till the delivery of my puppy!
Paul C.
Communication and information throughout the process was excellent. Every person with whom I had contact was not only professional but was obviously a puppy loving individual. You guys have a great team!
Susan M.
From the first phone conversation to the day my puppy arrived, this was the greatest experience! She is perfect! The communication and outreach was wonderful… definitely helped to calm my concerns. Thank you again.
Response from PuppySpotMay 28, 2024
Perfect is the goal! We are thrilled you are happy, and thank you for trusting in us to help find your bundle of unconditional love.
Jeff C.
Excellent experience interacting with the team to understand the breeder vetting process and how they ensure safe delivery of the puppies to your home. Great variety of puppies to choose from!
Response from PuppySpotMay 28, 2024
Thank you for your kind feedback. Our mission is to help customers find their perfect puppy and then make sure the puppy arrives at their door, happy, healthy and safe.
Janis C.
They did not keep me up to date on pictures and weight. I understand that it takea a day to answer my questions but as soon as I paid for my puppy it went silent. I also paid for a puppy package for $188. But had to call about that on the 11th and still no response. It is a good thing I did not wait for the contents (bed, dishes for water and food, toys and a blanket). There needs to be better service. That being said the chaperone was lovely and kept me informed the whole trip. And Darcey isabeautiful puppy. We went to the vet the afternoon that she was delivered and she pasted with flying colors. So thank you for a healthy puppy.
Response from PuppySpotMay 16, 2024
We are really sorry that our communication was not the best and that we did not meet your expectations or ours! We have set a high bar for making sure that every customer feels supported and clear on the journey to adopt their perfect puppy, and clearly, we still have work to do. Your feedback is really helpful. Your puppy package was delayed due to an incorrect shipping address, apologies for that as well. The package tracking code is now working so you can see exactly when it will arrive. We are glad to hear that Darcey’s chaperone kept you in the loop, and that she is doing well. She is a beautiful puppy for sure, and no doubt a bundle of love. Do let us know if you have any questions or suggestions on how to improve the adoption experience. We are here to help.