PuppySpotAt PuppySpot, we help loving families find their perfect puppy by connecting them directly with the nation’s most responsible, vetted breeders. As the leading puppy placement service in America, we combine expertise, care, and transparency to make the experience seamless and humane from start to finish. Our team of caring experts works closely with certified breeders to ensure every puppy is healthy, well-socialized, and ready to bring joy to their new home. Because we believe everyone deserves the unconditional love of the perfect puppy.
PuppySpot (puppyspot.com) has 7,460 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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Raf
Our experience with PuppySpot was excellent from the start. The staff that contacted us were very pleasant and informative. Joey and Roy from Premier Pet Transport were on time and communicated the pick up clearly. The puppy was just as the picture and I believe that he had some potty training. The only thing is that we are treating him for giardia which I guess is very common. Overall PuppySpot made the stressful process easy. Thanks to all.
Anna Lee R.
"Nugget" is an absolutely adorable little rascal, very smart, but she came to us with giardia. We are treating her through our vet. I am concerned about our other goldendoodle. We took in a fecal sample for her when we picked up the meds for Nugget.
NANCY
Throughout the experience we had trouble with communications. I was told it was because of a migration to a new system internally. Also, one of the people I spoke with said she was brand new. (She was lovely, but not knowledgeable.) Here's how my experience went: I reached out via email with questions regarding one of the dogs. There was a very slow response time (days). Then, the person helping me really couldn't answer some basic questions about the breeder, the puppy, the environment, etc. After I made the selection and paid for the puppy we chose (>$3K), I received a receipt, then there no response as to next steps. At that point, I thought I had been scammed. The timing of communications improved greatly after that. Although, the person helping me continued to lack information about the breeder, the dog's parents, the dog's temperament, the environment, and any training the puppy may receive. In fact, I was misinformed about the brand and type of food the puppy had been eating. (The dog came with a Purina product rather than the fancy brand I was told he was eating). I also purchased the puppy starter kit for ~$180. I was very disappointed in the quality of the blanket (snagged) and bed. No collar (which could be easy to add if you know the breed and age of the dog.) It would have helped a great deal if there had been puppy teething chews included, too. I really like the dog water/food bowl, btw. I requested to return the kit so I could make my own purchases. If you were to make any changes, I might suggest the following: 1. Communication and product knowledge are vital. Ideally, each representative is fully trained and has answers to all questions about the puppy, his parents, temperaments of both, the breeder, the environment the dog has been raised in, etc. This would save many $$ in support time and customer frustration. 2. The Puppy Starter Kit. Provide customized and higher quality items in your puppy starter kit. For puppies, include a starter collar and plenty of teething-focused toys. Screen for quality prior to sending.
Response from PuppySpotJun 3, 2024
Thank you for posting a review of our service. While it's hard to hear when a customer is not completely happy it's incredibly important. Our goal is 100% customer (and puppy) satisfaction, and we need feedback like yours to continue to improve. First things first, we are thrilled that you love your puppy. We are not thrilled at the spotty communications along the way. We are using your input to guide a complete audit of our communications protocols and systems, including revisiting new employee training, response times, etc. Your comments about the quality of the starter kit are also helpful. We have put together a team to revisit the components and how to deliver a better value all around. Again, thank you for helping us provide an even better puppy adoption experience.
Patrick M.
Had good communication with Puppyspot from the beginning. They told us what would happen and when. Our puppy arrived and in good health. The puppy was a little timid after the long plane ride but 30 minutes later she was fine and very happy. All in all this was a very good experience. We are very happy with our puppy.
Dawne M.
Our experience with Puppyspot was spot on! From initial contact to delivery (earlier than expected!) we could not be more pleased! We feel as if we have the perfect new family member. Great communication, everything exactly as promised and then some! I highly recommend Puppyspot!
Lindsay L.
Dallas, and Chuck both did awesome job, they were on time, my Newfie was in great shape, got the health records and food , very satisfied with the service called me when they were getting close to destination, thank you, Lindsay Leclair….and miner/Reno…
Dawn H.
Puppy spot made it so easy to select and receive my new puppy. Transparency was key to this whole experience and everyone I spoke to was very supportive and friendly including the transportation team. Thank you for making this experience above and beyond what I expected.
Stephen F.
The entire process was seamless from beginning to picking up the puppy. The telephone reps. were always available to answer questions and provide their insights. The puppy was trained a little prior to me receiving it. Notably, the puppy was aware that it should go outside to relieve itself, and knew what lights out meant. I am very happy and grateful for my decision in choosing Puppyspot and would recommend the company to anyone who wants a quality experience in choosing a puppy!
