Kelly
Chuck and Skyler were excellent with…
Chuck and Skyler were excellent with the delivery of my Cocoa. They communicated through travel and they delivered Cocoa properly and as presentable as they possibly could under the circumstances. My only complaint is with the breeder themselves bc this poor door was absolutely neglected by whoever was taking care of him which I’m assuming were them. Yes, he is an older puppy (7 months) but this poor baby doesn’t even know his name, his hair is matted, and he cowers whenever someone goes near him. Hes starting to warm up but he’s still very much afraid of people. I am extremely disappointed if this is how breeders take care of older dogs who aren’t immediately taken. People, myself included, pay good money to have these dogs loved and taken care of while they find their forever home. I would imagine this is not a breeder Puppyspot would be doing business with. I am extremely disappointed as a returning customer (I got my first dog, Holly, from puppyspot in 2016). He is warming up, on his terms, which I’m ok with, but it makes me wonder what he endured the last 7 months of his life especially since he doesn’t even know his own name!
Response from PuppySpotJun 11, 2024
Thank you for your feedback and for being a loyal customer. We are so sorry to hear about your puppy's fearfulness. Cocoa's breeder is one of our top breeder partners and always meets or exceeds our breeding standard of care. Sadly fearfulness is not an uncommon condition with certain breeds, with the disposition being passed from generation to generation. It can impact how they engage, respond and even eat. But that fact does not make dealing with it any easier. The good news is that because this is such a common condition there is a plethora of online research and recommendations to help you socialize your puppy. We encourage you to take a look and apply some of the socialization techniques other dog owners are suggesting. Another option is to hire a professional dog trainer who specializes in working with fearful puppies and dogs. Let us know if you need a recommendation. And again, we are sorry you and so many other dog owners are faced with a fearful puppy.