PuppySpot Reviews | Read Customer Reviews of puppyspot.com

PuppySpot Reviews | Read Customer Reviews of puppyspot.com

PuppySpot reviews

7,460 approved reviews, newest moderated first

Diana
Jul 27, 2024
Well Done from Start to Delivery
From choosing our pup to the support linkages with Pet Health Insurance to delivery… everything was smooth a professional. Our pup came from Indiana to So California and was delivered sweet smelling and on time. The transporting crew, Chuck and Skyler, kept us up to date on arrival times and handled the transfer calmly and efficiently. Well done, PuppySpot
Response from PuppySpotJul 29, 2024
We are so happy to hear that you had such a positive experience with us. We strive to make the process as seamless as possible for our customers, and it sounds like we achieved that for you. We are also thrilled to hear that you were so impressed with Chuck and Skyler from Premier Pet Transport. They are a valued partner of ours, and we appreciate their dedication to providing excellent service.
Report
Helen S.
Jul 27, 2024
At first I was quite nervous but after…
At first I was quite nervous but after talking to the representatives At PetSpot, and the easy flow of emails going back-and-forth helped me become more trustworthy. I have the cutest Pomeranian. Thank you 🙏 all for making my dreams come true. I would advise anybody that was looking for a puppy should definitely call pet spot Thank you everyone.
Response from PuppySpotJul 29, 2024
We're so happy to hear that you had a positive experience with us! It's wonderful that you found your perfect Pomeranian and that our representatives were able to help you feel comfortable throughout the process. We appreciate your kind words and recommendation.
Report
Cathy R.
Jul 27, 2024
Beetlejuice
It was a great experience overall. However, we were alarmed that the puppy would not be being transported with an actual person. The certificates we received, the copies, the multiple copies, were barely legible. They had so many watermarks on them our veterinarian had a difficult time reading them. Also I think for future purchases future owners should be made aware of that in order to have the 10 year warranty that They have to purchase the insurance plan that you promote only. In the heat of the moment of any purchase, such information is not always relevant at the moment. It should be brought up more than once in the screening process to make sure that future owners are well aware of it.I don’t think that’s a very valid sales marketing item however we’ll get our own insurance through my employer. Other than that it’s been a very positive experience.
Response from PuppySpotJul 29, 2024
We love the name and appreciate you taking the time to share your experience. We understand your concern about the puppy's transportation and the legibility of the certificates. We strive to provide clear and accessible information to our customers, and we will take your feedback into consideration as we review our processes. We also understand your point about the 10-year health commitment and the insurance plan. We want to ensure that all customers are fully informed about the details of their puppy, and we will explore ways to make this information more prominent during the screening process. Thank you for your valuable feedback, and we hope you enjoy your new puppy.
Report
🌸
Jul 26, 2024
Easy process
Easy process
Response from PuppySpotJul 29, 2024
We're to hear that getting a puppy from was easy and met your expectations. We hope you enjoy many happy years together.
Report
Azalea S.
Jul 26, 2024
Puppyspot is awesome they ensure…
Puppyspot is awesome they ensure everything was great with out puppy and double/triple checked his health. Chuck and Skyler delivered our puppy and it was as the time they promised and our puppy was clean and smelled so good. They both are very professional and ensure I had all the information needed for my puppy.
Response from PuppySpotJul 29, 2024
We are thrilled to hear that you had a positive experience with us! We are committed to ensuring the health and well-being of our puppies, and we are proud of our team's dedication to providing excellent customer service. We appreciate your kind words about Chuck and Skyler; they are dedicated to delivering puppies safely and comfortably.
Report
Martin J.
Jul 26, 2024
Outstanding care, communication and service
From the moment we went to the website to our discussions with one of the puppies spot associates to receiving emails and texts on a routine basis to the transportation and Care of the puppy to our reception of the puppy and bringing it home. The entire procedure seemed seamless and virtually flawless. Thank you for a wonderful experience and our little ball of joy seems to be adapting to his new home very well
Response from PuppySpotJul 26, 2024
We are so happy to hear that you had such a positive experience with us. We strive to make the process of welcoming a new puppy into your home as smooth and enjoyable as possible. It's wonderful to hear that your new puppy is adapting well to his new home.
Report
Flat as a B.
Jul 26, 2024
Everything went as advertised and I am…
Everything went as advertised and I am very pleased with the puppy.
Response from PuppySpotJul 26, 2024
We're so happy to hear that you're pleased with your new puppy! It's wonderful to know that everything went as advertised and that you're enjoying your furry friend.
Report
Manford J.
Jul 26, 2024
Excellent selection of dogs and…
Excellent selection of dogs and communication from Puppy Team. Very user friendly website for searching and purchasing. Good timeliness in the responses to questions and concerns during the process. Response time was much better prior to purchase but dropped off some after purchase regarding follow up and delivery questions. It was often difficult to get through to someone on the Puppy Manager team because it seemed like they were always “busy helping another…”. Never found the chat feature option online as advertised in the pre-recorded communication while on hold. Overall great experience.
Response from PuppySpotJul 26, 2024
We appreciate your kind words about our selection of dogs, website, and communication. We're glad you found the process user-friendly and our team responsive to your questions and concerns. We understand your experience regarding response times after purchase. We strive to maintain consistent communication throughout the process and will take your feedback into consideration as we continue to improve our customer service. We apologize for any inconvenience you experienced with reaching our Puppy Manager team. We are always working to improve our accessibility and ensure our customers have a smooth and enjoyable experience.
Report