PuppySpotAt PuppySpot, we help loving families find their perfect puppy by connecting them directly with the nation’s most responsible, vetted breeders. As the leading puppy placement service in America, we combine expertise, care, and transparency to make the experience seamless and humane from start to finish. Our team of caring experts works closely with certified breeders to ensure every puppy is healthy, well-socialized, and ready to bring joy to their new home. Because we believe everyone deserves the unconditional love of the perfect puppy.
PuppySpot (puppyspot.com) has 7,460 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listing7,460 approved reviews, newest moderated first
Lynn R.
The delivery people were great! My puppy has a yellow color from, and poo, however I know that they can’t exactly give them a bath! Amanda, was very kind, and helpful!
Response from PuppySpotAug 5, 2024
We appreciate your kind words about our delivery team! We're glad they were able to provide a positive experience for you. Puppies can get a little messy while traveling but nothing a good bath can't fix. Enjoy your new fur baby!
Ralph C.
Puppy Spot was great to deal with. They always responded to our questions and were very trustworthy and caring. They became our friends in helping us on the road to finding our fur baby.
Response from PuppySpotAug 5, 2024
We are so happy to hear that you had a positive experience with us. We strive to provide our customers with a trustworthy and caring experience as they search for their perfect furry companion. We are thrilled that you found your fur baby and appreciate your kind words.
Tom M.
Excellent, on time delivery.
Response from PuppySpotAug 5, 2024
We're so glad to hear that you were happy with your delivery! We strive to provide a seamless experience for all our customers.
Vinny
Firstly, I appreciate the effort your team put into connecting me with my Maltipoo puppy. The initial communication was prompt, and I was excited about bringing home our new furry family member. However, there were a few aspects of the process that left me less than satisfied. 1. Communication and Travel Details: While the initial communication was smooth, I found that the follow-up regarding travel details was lacking. There was a three day lapse in communication when it came to making arrangements to pick the puppy up. This was a 2.5 hour drive from our home and we had to prepare for that. It wasn’t after four emails and one phone call on my end where I finally received the information for pickup. And that happened literally the day before the pick up date. It's essential for pet parents to feel informed and reassured during this process. 3. Undisclosed health issue: This was actually brought to our attention when we picked the puppy up from the breeder. The breeder told us that he had an undescended testicle. Which was news to us because Puppy spot never disclosed that to us. 2. Early Separation from Mother: I noticed some concerning mannerisms in our puppy. It seems that the puppy may have been separated from its mother too soon. As a Maltipoo owner, I expected the puppy to be a bit further ahead in terms of potty training. Unfortunately, this hasn't been the case, which has been challenging for us. 3. Separation Anxiety and Crate Training: Our puppy exhibits severe separation anxiety. It refuses to go into its crate or tent to sleep, even during the day. Additionally, it won't engage in any activities independently. While I understand that puppies require attention, this behavior seems excessive. I wonder if there's anything we can do to ease its anxiety. 4. Cost and Documentation: Lastly, the cost of the puppy was quite high. While I understand that quality comes at a cost. Additionally, we've had our puppy for over a week now, and we still haven't received any documentation from PuppySpot. This lack of paperwork is concerning. In summary, while I appreciate the effort to connect us with our beloved puppy, there are areas for improvement. Clearer communication, addressing separation anxiety, and providing timely documentation would enhance the overall experience for future pet parents. Best regards,
Response from PuppySpotAug 5, 2024
Thank you for sharing your detailed feedback. We appreciate your acknowledgment of our team's effort in connecting you with your Maltipoo puppy, but we sincerely apologize for the aspects of your experience that fell short. We understand the frustration caused by the lack of timely communication, especially regarding travel arrangements. It's crucial for pet parents to feel fully informed, and we regret that you had to reach out multiple times to get the necessary details. We're also sorry to hear about the undisclosed health issue and early separation concerns. Transparency about health conditions is a priority, and it's disappointing that this information was not communicated to you earlier. We understand how challenging separation anxiety and crate training can be, and we’d be happy to offer support or guidance to help ease your puppy’s transition into your home. Regarding the cost and the missing documentation, we apologize for any inconvenience. We are committed to providing a premium experience, and the delay in paperwork- is concerning. Please contact our Puppy Care Specialists at 866-306-6064, and we will ensure that you receive the necessary documents as soon as possible. Your feedback is invaluable, and we will use it to improve our processes and communication. We want to ensure that every aspect of our service meets the high standards our customers deserve. If there's anything more we can do to support you and your puppy, please don't hesitate to reach out. Thank you for your understanding and for being a part of the PuppySpot family.
Raquel S.
Puppy spot guided us every step of the way. They were always friendly and helpful in answering questions. Travel and delivery of our puppy was seamless. Would definitely recommend and use again!!
Response from PuppySpotAug 5, 2024
We're so happy to hear that you had a positive experience with our service. We strive to make the process of bringing a new puppy home as smooth and enjoyable as possible. We appreciate your kind words and look forward to serving you again in the future.
Paul F.
Excellent communication and follow up, made it a great experience!
Response from PuppySpotAug 5, 2024
Thank you for your kind words! We're so glad to hear that you had a positive experience. We appreciate your feedback and will continue to strive for excellence in all our interactions.
AG
Nathan B and Gary were great! The entire process was super easy, they were in contact with me a few days beforehand and day of meeting them. They were early and waiting when I arrived. My puppy was clean and smelling good. Everything was smooth and easy definitely would recommend them for pet shipping services. Thank you
Response from PuppySpotAug 5, 2024
We are delighted to hear that you had a positive experience with our services! It's wonderful to know that Nathan and Gary provided you with excellent service and that the entire process was smooth and easy for you. We strive to ensure our customers have a comfortable and stress-free experience when transporting their furry companions. Thank you for your kind words and recommendation.
Steve W.
Buying our new poppy from PuppySpot was a wonderful experience. They made us feel like our puppy was all that mattered. Since we live in another state they delivered our new pet I coordination with Premier Pet Transportation LLC who communicated with us through ever step of the journey. Their drivers Nathen & Gary took great care of our puppy and delivered her to us as planned in a convenient location.
Response from PuppySpotAug 5, 2024
We are so happy to hear that you had a wonderful experience with us. We strive to make the process of finding and bringing home a new puppy as smooth and enjoyable as possible. We are glad that you found our communication and transport services helpful and reassuring. We appreciate your feedback and are thrilled that you are enjoying your new puppy.
