At PuppySpot, we help loving families find their perfect puppy by connecting them directly with the nation’s most responsible, vetted breeders. As the leading puppy placement service in America, we combine expertise, care, and transparency to make the experience seamless and humane from start to finish. Our team of caring experts works closely with certified breeders to ensure every puppy is healthy, well-socialized, and ready to bring joy to their new home. Because we believe everyone deserves the unconditional love of the perfect puppy.
PuppySpot (puppyspot.com) has 7,460 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
Also known as
puppyspot.com
Website
puppyspot.com
Category
Pet Services
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 52% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
My Puppy came to me smelling dirty. I feel like I was misinformed about how the puppy would come to his new family. I feel the reviews weren’t accurate or some of the breeders just didn’t care.
Response from PuppySpotAug 6, 2024
We understand your disappointment that your puppy arrived smelling dirty. We strive to ensure all puppies are well-cared for and arrive in their new homes in a clean and healthy condition. We'll take your feedback into consideration as we continue to improve our processes.
WW
Wiz W.
Incongruous
Wonderful puppy &…
Excellent first contact who assisted with purchase
BUT subsequently, confusion about:
• need for puppy insurance thru Fetch relative to warranty
•precise schedule for remaining immunizations, etc.
•owner first name entered incorrectly and not corrected
in summary, several divisions that appear to lack continuity and cohesiveness
Response from PuppySpotAug 6, 2024
We appreciate your feedback and understand your concerns about the communication and coordination of our puppy coming home to you. We strive to provide a seamless experience for all our customers and are disappointed to hear that you encountered some confusion. We value your input and will use it to improve our processes and ensure a more cohesive experience for future customers.
BH
Bryson Harbin G.
Lots of promises, takes your money, cares less about you or your puppy.
This Golden was for a disabled veteran. We spent over 2 hours clearly articulating our needs with Sara. She KNEW what we needed and simply didn’t care. It’s all about the money to them. We were promised our 23 week old puppy was house trained, knew basic commands, and was socialized to cats, people, and multiple environments. This puppy was terrified of everything. Sha arrived shaking, dirty, smelly, and unable to even walk up one step into our house. They lied to us about the socialization, training, mode of delivery (Air Cargo then ground transport by 2 drivers that yelled at each other… god knows what she went through!)…. Everything except the puppy being AKC registered was a lie! (AKC was true but unimportant to us… the socialization and house training was most important, as it was for a disabled veteran). As soon as they got our money, they refused to return our calls. We even reached out when our puppy was delivered and refused to eat/drink anything for over 18 hours. She’s not house trained, still scared of every little sound, and acts like she has been traumatized (ie cowers in the corner). “After Care” was supposed to call us. No one ever did. They care less about you, your family, or your puppy. They just want money. Sara knew full well this was for a disabled veteran. Shame on them!
Response from PuppySpotAug 6, 2024
We understand your frustration and disappointment with your recent experience. It sounds like you had high hopes for your puppy and were looking forward to welcoming a well-socialized and trained companion. We sincerely apologize that your expectations were not met.
We value your feedback and will use it to improve our processes and ensure that our customers receive the best possible experience.
JC
Janessa C.
Everyone at Puppy Spot was so helpful
Everyone at Puppy Spot was so helpful. They were available for any questions. Answered quickly.
Response from PuppySpotAug 6, 2024
We're thrilled to hear about your positive experience at Puppy Spot. It's wonderful to know our team was able to provide you with the helpful and responsive service you deserve. We appreciate your kind words and are committed to continuing to offer the best possible experience for our customers.
VS
Valerie S.
Happy healthy puppy
Received a wonderful healthy happy puppy in an efficient and easy manner. Informative helpful emails, phone calls from puppy spot were great and the pet transport was excellent. They truly cared for the puppies. Puppyspot took all the stress out of choosing a healthy puppy. Even the starter kit was great. My puppy loves the bed and all the toys. I have recommended them to everyone who asks where I got my puppy.
Response from PuppySpotAug 6, 2024
We are thrilled to hear about your positive experience with us. It's wonderful to know that you received a healthy and happy puppy, and that our team was able to provide you with the support and information you needed. We take pride in ensuring the well-being of our puppies and strive to make the adoption process as smooth and stress-free as possible. We are delighted that you found our starter kit helpful and that your puppy is enjoying their new home. Thank you for your kind words and for recommending us to others.
SV
Sofia V.
Toni was extremely attentive and…
Toni was extremely attentive and professional.
Response from PuppySpotAug 5, 2024
We're so glad to hear that you had a positive experience. We appreciate you taking the time to share your feedback.
AN
Anonymous
Everything was as they said
Everything was as they said. Pickup time was arranged, my dog was ready to go, got all the paperwork and things went quite well from the first call forward to picking up my new puppy.
Response from PuppySpotAug 5, 2024
We're thrilled to hear that your experience was positive from start to finish. We appreciate you taking the time to share your feedback and are glad everything went smoothly.
RE
Renae
We had a great experience and as we…
We had a great experience and as we went to pick up our puppy we got to see a very cool little town. Great experience.
Response from PuppySpotAug 5, 2024
We're so happy to hear you had a great experience! It's wonderful that you enjoyed your visit and found the town charming. Thank you for sharing your positive feedback.
