PuppySpotReviews of puppyspot.com

Delivery service was fantastic (Tom and Ryan). Puppy came well socialized and healthy. The puppy spot representatives with whom I worked were exceptional (Tony and Heather).

This is a tough one. I will start by saying that we are forever grateful to our breeder for the most amazing healthy happy puppy we got. Puppyspot system is good and is a well-oiled machine and the reps are nice. However, we encountered many circumstances that could be considered major red flags. We would have probably bailed along the way if the payment was refundable. - We could not see the puppy (not even facetime/videocall). All you get to see is the few photos/videos on the website. The contract has a "See before you buy" clause, but when I brought it up the representative said they had never seen it and it wouldn't happen!! - We could not see the parents. They don’t give you any information about the parents, and they don’t share any health records. You can dig them up using the limited information provided on the website which weirdly the staff refuses to share! They say you would get everything after you pay but that's not accurate, you get them when you receive/pickup the puppy. - Rather than having the puppy delivered, we decided to pick him up to see where he grew up and meet the breeder. The pickup address we were given was not the breeder's place; it was a random location/house relatively close to him. Not shady at all! They said the breeders avoid outside visitors to protect the puppies/dogs. We still don’t know what that meetup place was, they didn’t bother to explain. - We didn’t meet the breeder, even though we had requested to meet him through the available option on the website. The request was approved and we were supposed to meet him on the day of the pick-up. The day before the date, we started receiving communication from another person (no explanation whatsoever) but we still hoped we would meet him. He ended up not showing up (again no explanation, no messages… just ghosting us), and a nice lady which was the photographer delivered the puppy. When we saw the puppy we felt such a huge relief that this was not a scam we had got ourselves into, even though it sure looked like one! All those above factors contributed to significant stress during what we saw as a shady process. But at the end we got a dream puppy: very playful, happy, and healthy. So you just have to trust them and take a leap of faith, but if you want to see the puppy first, meet the parents and/or the breeder, this might not be the place for you.

Excellent response to questions and good guidance.

Ryan and Tom travel thousands of miles to hand deliver our sweet and loving new addition! Ryan said she was one of the quietest and well mannered in the Mercedes sprinter van and she clearly travels well as we spent another 2 hours in the car on the way home with her and she melted in our arms and instantly showed she was comfortable. She was well fed and sleepy and she didn’t need to use the rest room (not sure out of routine or not) until we got home. All of this is to say that Ryan and Tom clearly took impeccable care and love into each and every puppy in the sprinter van!! We cannot thank you enough for getting our one green and one blue eyed beauty to us safe and happy!

Delivery service was great. Communication with Puppy Spot was also great. Phone staff was very helpful.

My experience with PuppySpot had a bit of a rocky start. Early on, some of the communication and responses felt a little dry, and I had a few concerns along the way. However, once I communicated those concerns, the experience completely turned around. The team became much more responsive, kept me informed, and made sure everything came together successfully. Most importantly, Stella arrived safely, happy, and exactly as expected. I really appreciate how PuppySpot listened to my concerns and followed through. What started with some uncertainty ended up being a great experience, and we couldn’t be happier to finally have Stella home!

I was quite happy with Puppyspot other than having a month to wait for puppy. I think delivery should be faster.

I love everything about Puppy Spot. Very professional & attentive to all my questions & concerns. The only thing I don’t like it that needs to change is their customer service call center. People answering the phones that don’t speak good english. It makes it appear that Spot Puppy might be a scam. It would be better to keep your call center in house. Our Toy Poodle is absolutely perfect & you can tell the breeders really took great care of her. We adopted Candy & renamed her Charlee Ann. We are in love with her.