At PuppySpot, we help loving families find their perfect puppy by connecting them directly with the nation’s most responsible, vetted breeders. As the leading puppy placement service in America, we combine expertise, care, and transparency to make the experience seamless and humane from start to finish. Our team of caring experts works closely with certified breeders to ensure every puppy is healthy, well-socialized, and ready to bring joy to their new home. Because we believe everyone deserves the unconditional love of the perfect puppy.
PuppySpot (puppyspot.com) has 7,460 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
Also known as
puppyspot.com
Website
puppyspot.com
Category
Pet Services
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 52% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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While we were mostly happy with our experience with PuppySpot, we would have liked more information after we purchased our puppy, especially from the breeder.
Response from PuppySpotAug 16, 2026
Thank you for sharing your feedback and for choosing PuppySpot. We understand how important communication and updates are after bringing your puppy home, and we appreciate you sharing where we could have provided more support. Our team has attempted to reach you and would welcome the opportunity to connect directly to better understand your experience. We’re here if there’s anything further we can assist you with.
KP
Kathleen P.
Our driver Ben was amazing he was…
Our driver Ben was amazing he was friendly and you knew he was in love with the dogs and he really enjoyed what he does delivering puppies . Great experience!!❤️
Response from PuppySpotAug 13, 2026
We're so happy to hear that your experience was great and that our driver was amazing! It's wonderful to know they were friendly and truly enjoyed delivering puppies.
TK
Tom K.
Nothing but frustration
On June 25th we selected Maggie and expected delivery was July 9th.on July 1st., the delivery date was changed to the week of August 3rd. On July 2nd. you sent me a list of required items necessary for her pick up, which I purchased immediately. I also, at your advice, I purchased health insurance. Just so you know, the free month of the health insurance is gone and another total waste. I inquired about some training, but because of the delayed receipt, I lost their discount. July 16th., I requested the breeder begin potty training, again, with your great put off skills just said it was our responsibility and I don't believe there was any contact with the breeder but if I had any questions about potty or crate training, you would be happy to help, again useless. On July 21st., we considered choosing a different puppy that was ready to travel. Your team informed me because of transportation issues the other dog's delivery date would be the week of August 3rd., THE SAME WEEK AS MAGGIE'S DELIVERY. On July 29th I received a phone call from you trying to sell me Nutri-Cal. During that call Maggie's delivery was confirmed as the week of August 3rd. Last week, I inquired as to why there were no delivery information on the website as you promise to post that information the week before delivery. I told your person this was the week prior, again, with the "put off" information and told me the week before included Sunday! At 3 o'clock on Sunday after one more "put off" email, "Were waiting for the final confirmation from the transportation team." I called and after I insisted on more information the team member told me delivery would NOT be the week of August 3rd., but would be the following week. I insisted on a reason I was provided incorrect information more than 3 times, now your team member was speechless and couldn't provide any reason or new information.
Response from PuppySpotAug 13, 2026
Thank you for sharing your feedback and for outlining your experience with Maggie’s delivery timeline. We understand how frustrating it can be when plans change and appreciate the concerns you’ve raised regarding communication and the impact of those changes. We appreciate the chance to speak with you directly and better understand your experience. We’re here if you need anything further and remain available to assist.
RN
Richard N.
Thumbs up
Concierge was helpful, friendly, and didn't rush the process.
Response from PuppySpotAug 13, 2026
We're so happy to hear that our concierge was helpful and friendly, and that you felt they took the time needed to assist you. Thank you for your kind words!
CO
Colleen O.
The ease of purchase.
The ease of purchase.
Response from PuppySpotAug 13, 2026
We are delighted to hear that you found the purchase process to be so easy. Thank you for your wonderful feedback.
LA
Linda A.
It’s a good experience
It’s a good experience
Response from PuppySpotAug 13, 2026
We're so glad to hear you had a good experience with us! We truly appreciate your positive feedback.
MS
melissa S.
My new best buddy
Everyone I spoke with from Puppyspot has been kind, informative and helpful. Prior to this experience I had a devastating encounter with a less than professional ( that is being charitable) breeder. This I was somewhat skeptical, initially about Puppyspot’s ability to find me the perfect puppy. To my delight - I was easily able to find my new little friend, feeling totally confident in the process. Thank you, Puppyspot for your support and for , most importantly, Yeti ( now Elliott) my new best buddy.
Response from PuppySpotAug 13, 2026
Thank you for your kind words! We’re so glad our team helped you feel confident and supported throughout the process. It sounds like Elliott, found exactly where he belongs!
BS
Bret S.
Great selection of puppies
Great selection of puppies, great communication, delivery as promised and even early. All vet records provided. Puppy is happy in her new home and we're happy to have her here!
Response from PuppySpotAug 13, 2026
Thank you for your feedback! We’re so glad everything went smoothly and that your puppy is happy and settling into her new home. We appreciate you choosing PuppySpot!
