PuppySpot Reviews | Read Customer Reviews of puppyspot.com

PuppySpot Reviews | Read Customer Reviews of puppyspot.com

PuppySpot reviews

7,460 approved reviews, newest moderated first

customer
Nov 8, 2024
Our experience with both Puppy Spot and…
Our experience with both Puppy Spot and Premier Pet Transport has been exceptional. I was hesitant initially, as we had always purchased our pets from a breeder directly or went through a rescue. I can tell you all my fears were assuaged with the knowledgeable teams with both organizations, regular communication and helpful tips provided. Our drivers Dentin and Beau were prompt, provided contact information if we had questions, let us know they would be in touch if there were uncontrollable delays and when we met up with them were friendly, informative and efficient. Denton and Beau were top notch! Thank you for the great experience! We will certainly recommend you highly to our pet loving friends! Ed and Kathleen Ward
Response from PuppySpotNov 11, 2024
Thank you for your kind words and for sharing your positive experience. We're thrilled to hear that you had a wonderful experience with both Puppy Spot and Premier Pet Transport. We appreciate your trust in us and are glad that our teams were able to provide you with the support and guidance you needed. We're also delighted to hear that your drivers were professional, friendly, and helpful. We're so happy that you had a positive experience and will certainly recommend us to your friends.
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John S.
Nov 8, 2024
Great customer experience once we…
Great customer experience once we decided on a puppy. Finishing the transaction was super easy with the step by step guidance of the phone call. And our Premier Pet Transport drivers Joey and Roy were very helpful. Gave us plenty of advanced information on their arrival. Even showed up earlier than originally planned so we could meet them and get our puppy sooner!
Response from PuppySpotNov 11, 2024
We are so glad to hear about your positive experience! It's wonderful that you found the transaction process easy and that your Premier Pet Transport drivers were so helpful. We appreciate your kind words and are delighted that you were able to meet your new puppy sooner than expected.
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Valerie O.
Nov 7, 2024
Delivery of Daschund
They were very pleasant and professional. They arrived early . They made the journey for my bundle of joy a pleasure. Got her here safely . Thank you so much . Very much appreciated.
Response from PuppySpotNov 11, 2024
We are so happy to hear that you had a positive experience. We appreciate your kind words and are glad that your bundle of joy arrived safely.
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Susan
Nov 7, 2024
Overall a very good experience
We received accurate and timely communications from Premier Pet Transport about the delivery of our new Cavapoo puppy. The drivers arrived early and the puppy was clean and healthy. Joey and Roy were professional and seemed as excited as we were to receive her. The only negative we experienced was probably related to an employee training issue at PuppySpot regarding the distance we had to travel to pick up our baby girl. Two different employees gave us two different travel time estimates neither of which proved to be true. Unfortunately, the puppy had to travel about two and a half more hours after making the very long trip from the breeder to our pick up place (that trip would have taken about 14-15 hours). The delivery company kept us informed and their information was right on. We made it safely home and after several days of recuperation we have a happy, healthy puppy.
Response from PuppySpotNov 11, 2024
We appreciate your kind words about our services. We are delighted to hear that you had a positive experience with our drivers, Joey and Roy, and that they were as excited as you were to deliver your new puppy. We strive to provide accurate and timely communication throughout the delivery process, and we're glad that you found our updates helpful. We understand your concern about the travel time discrepancy. We are committed to providing our customers with the best possible experience, and we will certainly take your feedback into consideration as we continue to improve our processes.
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Valerie H.
Nov 7, 2024
Communication
Communication. Being able to talk to a live person. Keeping me updated.
Response from PuppySpotNov 11, 2024
We appreciate your positive feedback and are glad to hear that you found our communication to be helpful.
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ZL
Nov 7, 2024
holiday discount = irresponsible
Offering a holiday discount to promote animals as gifts is irresponsible and downright dishonest.
Response from PuppySpotNov 7, 2024
We understand your concern about promoting animals as gifts, and we take responsible pet ownership very seriously. Our goal is to connect puppies with loving, prepared families who have been screened by us for suitability and understand the commitment involved. We encourage anyone considering a puppy to think carefully about the lifelong responsibility, and our team is here to ensure every adoption is approached thoughtfully. Thank you for sharing your perspective—it helps us continually improve our approach to matching puppies with the right homes.
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Elaine
Nov 7, 2024
The whole experience was very well…
The whole experience was very well orchestrated. The search, the phone assistance, the drivers that cared for my pup on his long journey east. Even the tips on toys and insurance--- and the videos on crate training-- all parts of "Puppy Spot's" services are very well thought through. I couldn't be more pleased.
Response from PuppySpotNov 7, 2024
We are so pleased to hear that you had such a positive experience with us! We strive to make the process of finding and bringing home a new puppy as smooth and enjoyable as possible. We appreciate your kind words about our team and the care they provide. We are glad that you found our resources and services helpful and reassuring.
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Dan T.
Nov 7, 2024
Thank you Nathan and Clinton
Thank you Nathan and Clinton. The delivery process was smooth and professional.
Response from PuppySpotNov 7, 2024
We're so glad to hear that you had a positive experience with our team. We appreciate your kind words and are committed to providing excellent service.
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