Leonel I.
Received sick puppy, waiting on reimbursement!
I Paid $4,000 for a Bernice mountain dog, beautiful and sweet puppy. However, we were promised a healthy puppy with a clean bill of health. We got her with parasite (giardia) and took her to the vet. I Paid $253.85 for her care including medication to take home (antibiotics). I’m going to do everything possible to get her healthy. She has a follow up appointment which will cost me more money. I’m expecting puppy spot to reimburse me for the full amount due to receiving my puppy sick which is contrary to their promise! I’m still waiting on an answer from them in regards to those expenses. Per their policy they can only reimburse $150 total. I hope they make things right and reimburse me for the full amount! Update: After some back and forth with their claims department, I’m expecting a refund of $236.37. Not the full amount of $338.85 that it cost me on two vet visits in order to make sure my puppy was 100% healthy and free from the Giardia. Im not completely satisfied with their efforts in making things right, I would give them a 3.5 stars if possible…I would say that as far as our puppy goes, we are 100% satisfied and love her so much already!
Response from PuppySpotNov 13, 2024
We understand your frustration and disappointment. We strive to provide healthy puppies to all our customers. We are sorry to hear that your puppy was diagnosed with giardia. We are committed to working with you to resolve this issue.




