Alice V.
Glad I used Puppyspot
For the most part it has been a great experience. The only issue so far was at delivery. My puppy was supposed to have a collar, leash, and small hard carrier case. She arrived with none of these.
Response from PuppySpotNov 6, 2025
Hello, Alice - we're glad we had a chance to connect with you today. Although we are happy your overall experience was great, we regret that it was impacted by the items mentioned not being included. We hope the credit that we issued today will help with the expense of those items, and will work to tighten up our communications to avoid any unrealized expectations moving forward. We are here for you and Clover, 7 days a week, and we are so glad she has found her loving, forever home.