PuppySpot Reviews | Read Customer Reviews of puppyspot.com

PuppySpot Reviews | Read Customer Reviews of puppyspot.com

PuppySpot reviews

7,460 approved reviews, newest moderated first

Robin C.
Nov 10, 2025
I found the best dog for me.
I found the best dog for me.
Response from PuppySpotNov 10, 2025
We're happy you found the perfect dog! We appreciate you sharing your positive experience with us; thank you so much.
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Maureen L.
Nov 10, 2025
Jaxson
Food was definitely not the one I was told to get for him
Response from PuppySpotNov 10, 2025
We appreciate your feedback and regret that the food wasn't what you expected. We'll look into this to ensure better consistency.
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Paul A.
Nov 10, 2025
Great communication through out the…
Great communication through out the entire process. Our puppy is adorable.
Response from PuppySpotNov 10, 2025
We are so happy to hear that you had great communication and that you find your puppy adorable. Thank you for the positive feedback!
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Annette C.
Nov 10, 2025
David was amazing to work with when we…
David was amazing to work with when we adopted Chase. Follow up texts and emails regarding his delivery were great! However, we ordered the puppy starter kit and never received it, even after several attempts to resolve the lost package during shipment. I was told 6 times via email and phone calls that I would hear back regarding the issue and I never received a call, text or email. A $200.00 purchase that we never received. I even tried to resolve the issue with UPS and was not able to because I was not the shipper of the package. Very disappointed at the outcome.
Response from PuppySpotNov 10, 2025
Thank you for your feedback! I’m glad David was able to make Chase’s adoption a positive experience. I sincerely apologize for the issue with the puppy starter kit and the lack of follow-up you experienced. We understand your frustration and have issued a full refund of cost of the starter kit, which should be reflected on your payment method shortly. We appreciate you sharing this with us, as it helps us improve our processes for future families.
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Cynthia H.
Nov 9, 2025
Puppyspot was an amazing experience as…
Puppyspot was an amazing experience as they kept in touch with me every step of the way until my new puppy arrived. Very professional and supportive.
Response from PuppySpotNov 9, 2025
We're happy to hear that you had such a positive experience! It's wonderful knowing we provided professional and supportive service throughout your puppy's journey to you. Thanks for your feedback!
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Angela D.
Nov 9, 2025
I LOVE PuppySpot!
This was our second time purchasing a new baby. Service is amazing and seamless. Highly recommend!
Response from PuppySpotNov 9, 2025
We're happy to hear that your experience was amazing and seamless the second time around! We appreciate your recommendation and thank you for your feedback.
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Heli M.
Nov 9, 2025
Great Customer service and constant…
Great Customer service and constant communication.
Response from PuppySpotNov 9, 2025
We're happy to hear that you had a great experience with our customer service and communication. Thank you for your positive feedback!
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Maureen A.
Nov 9, 2025
Received a(7) month old puppy that…
Received a(7) month old puppy that smelled horrible, had feces on his back. Prefers to use his crate to go to the bathroom and lay in it. One testicle is retained therefor neutering will require abdominal surgery which is much more expensive. I should have been given this information. Puppy was not accustomed to living in a house as was stated.
Response from PuppySpotNov 10, 2025
Thank you for sharing your feedback. We appreciate the chance to speak with you and understand your concerns. We’re glad to hear your puppy is settling in and making progress, and we’ve shared your experience with our team for review and continued improvement.
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