PuppyPadReviews of puppypad.co

They sent me pads I did not order and want me to pay a restocking fee and to pay to send it back. They admit to their error but I* keep getting emails to 'REVIEW THEIR RETURN POLICY. Why should I do that when they illegally took money out of my account for something I did not purchase. 'they should be reimbursing me all of it. I would not purchase from them as y9ou may get ripped off ss well. These people refuse to refund my money go check all the emsils i sent to puppy pad

I just received my puppypad for my boston terrier. I was super excited especially with all the positive reviews. Unfortunately, after placing the pad on the floor, my boston will not use it n still continues to pee on the floor.

I find the puppy pads absolutely useless! My dog walks past them every time 🤷🏽‍♂️ save your money people

I had a great experience with puppypad. The pads are thicker and more absorbent compared to others I have tried before. they also control the smell really well. Overall they worked exactly the way I hope they would! I am so glad i tried them:) I highly recommend them!

I've been using PuppyPads for a little while now. The beds are thick, absorbent, and actually stay in place. No leaks and no odors. If you're tired of disposable pads, these are a solid upgrade.

The PuppyPad is a lifesaver for me. The Pads absorb really well, and I did not experience any leak. This makes my cleanup duty much easier! My dogs love it, and I am honestly amazed that they're not tearing it apart. One of the best purchases that I made, and I recommend this product to everyone!

Edited... Puppypad reached out to me almost immediately and made everything right. Found out it is a small business that got overwhelmed with orders and mine just did really get lost. They refunded my money right away. The man I talked to was extremely nice and apologetic. I would recommend this place. Can't tell you about the actual product but the customer service is great! Omgosh...what a nightmare. I ordered. Didn't hear anything. Contacted the customer service. They said they set out an email earlier telling everyone who's or elder wasn't filled yet that they were sorry and were going to add an extra pad for our trouble and that the pads would ship in less than two weeks. However I never got that email. I wrote back I was disappointed but understood. Waited the two weeks and still nothing. Wrote again. And again...and again. Finally got a note back saying that it was shipped but looked like it had been lost and they were waiting for the carrier to get back to them. I told them I wanted a refund because by this time...my puppy is already trained {one month}. She said when the carrier get back to them we could talk about what could be done. Then she found out indeed my package had been lost and a refund would be issued. And today I get a email saying they are still processing the refund... I ordered on Oct 15th I believe...this is ridiculous. I feel like they scammed me. If the money is not back in my account by Monday I am reporting it to my credit card company and the BBB. All the notes were nice, but they just sounded like they were placating me. Blowing smoke if you will.

Update I received an email Dec 13 saying my refund was processed. Only after numerous emails. 4-5. I’ll update if I can AFTER I see the refund on my credit card statement. Oh and check some of the advertising. It show a dog laying on a puppy pad next to the food bowl. Anyone that knows anything about did knows they don’t potty where they eat. In the time it took them to get to our house 16 days we had already trained our dog to go outside. Didn’t need them. Don’t want them sent everything back, unused in fact, the laundry detergent and two of the puppy pads were even unopened and then they sent me a notice a month later that they’re sending me more laundry detergent sheets in three days. I immediately emailed them back and said don’t tell them why and I get a notice today that they’ve been shipped. I didn’t think I had a subscription, but I’m still waiting for answers and of course my refund.