PuppyPadReviews of puppypad.co

UPDATED REVIEW FROM NOV 2025: Dec 1st—PuppyPad called back and Andrew was so responsive. He was professional and personable throughout our discussion. I am very happy with the company’s response—they will be correcting the recurring shipments mistake and have already refunded me the recent order amount PLUS gave me 20% off my initial order. I would like to clarify that the order mixup was just a communication issue and I’ll admit most likely my buyer error. (Oops) This company & Andrew went over and above to ensure this customer was satisfied with the end result…which is a rarity these days! Please try this company out if you are interested in their products.

I received a phone call for him puppy pad company and they offered to reimburse me 20% of my order until my order came in. He took the time to explain how it works and I appreciate that he took the time to contact me immediately. I feel like we will see our order soon. Thank you puppy pads for reaching out !!🥰 We ordered this product and were supposed to receive 6 pads and the soap for them and have not received order. There is no customer service number..

Pads are worthless. My pups show no interest whatsoever. They continue to pee anywhere but the pad. They have great marketing. If it's to good to be true, it is. Don't waste your time. Just a big scam.

The PuppyPads has been an absolute game changer! The absorbency is excellent, they dry quickly, and they control odors better than disposable pads. They're incredibly durable, easy to wash and still look great after multiple uses. My dog took to them quickly, and I love knowing that I'm saving a lot of money while also reducing waste. The quality is outstanding, and the convenience makes daily cleanups more than easier. If you are looking for a reliable, reusable pads that truly deliver on their promise, PuppyPads are the way to go.

Company does not stand by its refund policy. You will NOT receive a refund if unsatisfied and it does not work. Have contacted the company multiple times but the refund was never given. Always an excuse of we are working on it. Also their claim “ The Only Pee Pad That Requires No Training” is completely false. After you order the pad you will be sent a multi page guide on how to train the dog to use the pad. My puppy never would use the pad for anything other than to lay on.

Based off of the videos etc. I bought a bundle of 3 large pads. I have 3 dogs. Who regularly pee in one area. I bought the pads to reduce the mess, and destructive nature of pee on my floor. Well. With all 3 pads down, all three dogs actively avoid them. I have tried everything. Reached out to PuppyPads wh made suggestions, followed these, although their comments directly contradict the original and website advertising. (They stated that this is actually a common problem). I have now repeatedly asked for a refund, but am being either actively ignored or fobbed-off. I’ve had AI automated responses; I’ve had an “sorry we are just so busy” email. Some of the emails seem to intimate that I’m doing something wrong. I just want my purchase refunded.

I have a 13 year old rescue who had never been potty trained. He used the whole kitchen and peed close to the paper pads but not on them. I put down the reusable pads and he immediately got it. No more peeing on the floor. Not once. It is amazing. I was trying for a year and all of a sudden he got it!

I am writing to express my severe dissatisfaction with your refusal to honor your advertised 90-day money-back guarantee for my recent purchase. I am well within the 90-day return window and have attempted to contact your company multiple times over the last month. Your responses have only focused on convincing me to keep the item, and you have failed to provide instructions or authorization to process the return and refund. Due to your company’s refusal to honor its guarantee, I have initiated a charge dispute with my credit card company. I recommend that potential customers avoid purchasing from your company. Similar products are available on Amazon at a lower price and are backed by a return policy that is reliably honored.