Karlina
I am a paying client of Puppies.com and…
I am a paying client of Puppies.com and use their platform to advertise my puppies. Unfortunately, I am extremely disappointed with how they handled a serious situation involving a buyer. After purchasing a puppy from me, this individual posted a negative testimonial containing statements that I dispute and that I have documentation to address, including photographs, veterinary information, text messages, and other records. More concerning, the situation has gone far beyond a disagreement over a puppy. I have reported continued unwanted contact and harassment, including the individual allegedly driving by my home and repeatedly contacting my veterinarian's office. The situation became serious enough that police reports have been made. I contacted Puppies.com, explained the circumstances, and offered to provide documentation supporting my concerns. Despite the seriousness of the situation, Puppies.com still declined to remove the testimonial or provide what I felt was meaningful assistance. My complaint is not simply that someone left me a negative review. Customers have the right to share legitimate experiences. My concern is that paying breeders should have a fair and effective process for addressing testimonials containing disputed factual claims, especially when the situation has escalated to documented unwanted contact and police involvement. I pay Puppies.com to advertise my puppies and operate my business on their platform. Public testimonials can directly affect a breeder's reputation and livelihood. I expected Puppies.com to review the documentation and take the circumstances seriously. Instead, I was left feeling completely unsupported by a platform I pay to use. Given the documentation available and the seriousness of the situation, I am extremely disappointed that Puppies.com has offered no meaningful resolution.
Response from Puppies.comAug 17, 2026
Hello, Thank you for sharing your concerns. We understand that situations involving buyers can become difficult, particularly when there are disputed facts or circumstances that extend beyond the transaction itself. Our testimonial system is designed to give buyers a place to share their experiences, whether positive or negative. Our role is not to mediate disputes or determine who was right or wrong, but to maintain a space where open and respectful feedback can be shared. As a seller, you have several options available when you disagree with a testimonial or no longer wish to communicate with a buyer through the platform. You can block buyers from contacting you through the site's message center, and you can post a public reply to the testimonial so that users can see your perspective and any relevant context. If you believe a buyer's conduct warrants legal action, you also have the option to pursue that independently. If you are able to resolve the matter directly with the buyer, the buyer can update, edit, or deactivate their testimonial at any time. We recognize that negative feedback can be difficult, especially when you believe you have documentation supporting your position. However, we do not determine the merits of disputes between buyers and sellers or act as a mediator between the parties. Our goal is to provide a platform where both sides have an opportunity to be heard while maintaining an open and respectful feedback environment. Hopefully you will be able to come to an agreeable resolution with the buyer. Puppies.com Support Team