Puppies.comReviews of puppies.com

Response from Puppies.comSep 8, 2026

Hello, We’re sorry to hear about your experience and understand how frustrating it must have been to receive messages you felt were suspicious, especially when you were also trying to find homes for your puppies. We take reports of potential scams and fraudulent activity seriously, and we encourage you to report any suspicious interactions so our team can investigate. We’re also disappointed to hear that you didn’t receive the results you were hoping for. While we can’t guarantee a sale or placement through the platform, we’re always working to improve the experience for breeders and families. We appreciate you sharing your feedback, and we’d be happy to look into your specific experience further if you reach out to our support team with additional details at [email protected]. Puppies.com Support Team

Response from Puppies.comAug 17, 2026

Hello, Thank you for sharing your concerns. We understand that situations involving buyers can become difficult, particularly when there are disputed facts or circumstances that extend beyond the transaction itself. Our testimonial system is designed to give buyers a place to share their experiences, whether positive or negative. Our role is not to mediate disputes or determine who was right or wrong, but to maintain a space where open and respectful feedback can be shared. As a seller, you have several options available when you disagree with a testimonial or no longer wish to communicate with a buyer through the platform. You can block buyers from contacting you through the site's message center, and you can post a public reply to the testimonial so that users can see your perspective and any relevant context. If you believe a buyer's conduct warrants legal action, you also have the option to pursue that independently. If you are able to resolve the matter directly with the buyer, the buyer can update, edit, or deactivate their testimonial at any time. We recognize that negative feedback can be difficult, especially when you believe you have documentation supporting your position. However, we do not determine the merits of disputes between buyers and sellers or act as a mediator between the parties. Our goal is to provide a platform where both sides have an opportunity to be heard while maintaining an open and respectful feedback environment. Hopefully you will be able to come to an agreeable resolution with the buyer. Puppies.com Support Team

Response from Puppies.comJun 19, 2026

Hello, We take reports of policy violations seriously and investigate them in accordance with our platform's policies and procedures. If you have information about specific accounts that you believe are violating applicable laws or our terms, please submit the relevant details to [email protected] so they can be reviewed. While we understand your concerns, account enforcement decisions are based on evidence gathered during our review process, and we may not be able to share the outcome of individual investigations for privacy and legal reasons. If you believe criminal activity has occurred, you are free to contact the appropriate law enforcement authorities. We will cooperate with valid legal requests as required by law. Puppies.com Support Team

Response from Puppies.comJun 12, 2026

Hello, Thank you for sharing your experience. We're sorry to hear that your time on our platform did not meet your expectations. We understand how frustrating it can be to receive inquiries that turn out to be illegitimate, especially after investing time, effort, and money into a membership. We take reports of scammers and suspicious activity seriously and continuously work to identify and remove bad actors from our platform. We offer the ability for users to report and block suspicious users on the site. If you post your phone number in your listings then it will be available for anyone to see and contact you. We suggest communicating through our secure message center until you feel comfortable giving your contact information. You can also request buyers complete their ID verification on their account. Regarding reviews, we do not request the removal of legitimate customer feedback simply because it is negative. We value honest reviews and use them to improve our services. Reviews may only be challenged when they violate a review platform's policies. We appreciate your feedback and regret that you chose to move to another platform. Your comments help highlight areas where we can continue improving the experience and safety of our marketplace. Puppies.com Support Team

Response from Puppies.comApr 10, 2026

Hello, We’re very sorry to hear about your experience and the challenges you and your puppy are facing. That sounds incredibly stressful, especially when it involves your family and a young pet’s health. Puppies.com is a listing platform and does not directly handle transactions between buyers and sellers, but, if you feel the Seller has not fulfilled their end of the contract, you always have the option of pursuing legal action against them. If you purchased a dog from them or paid a deposit to them from a listing on Puppies.com, you do have the option to post a Testimonial to the seller's profile regarding your experience. To do so, simply access the seller's profile, scroll to the bottom, and click the "Leave a Testimonial" link. Thank you for sharing your experience with this seller and hopefully they will provide an agreeable resolution to the situation. Puppies.com Support Team

Response from Puppies.comMar 27, 2026

Hello, Thank you for sharing your experience—we understand how frustrating that can be. The safety and trust of both buyers and sellers is extremely important, and we’re continually working to improve verification processes and reduce scam activity on the platform. We also encourage users to report suspicious messages or listings so our team can take action quickly. Your feedback helps highlight where improvements are needed, and we truly appreciate you being part of the community despite these challenges. Puppies.com Support Team

Response from Puppies.comFeb 23, 2026

Hola, Lamentamos sinceramente que haya tenido una experiencia decepcionante con el vendedor. Definitivamente no es el tipo de experiencia que queremos que nadie tenga. Cuando tenga un momento, por favor envíe la información del vendedor y cualquier detalle relevante a nuestro equipo de Atención al Cliente en [email protected] para que podamos revisar la cuenta a fondo. Su reporte nos ayuda a mantener la integridad de nuestra comunidad. También puede considerar dejar un testimonio en el perfil del vendedor para compartir su experiencia y comunicarse con su proveedor de pago para explorar posibles opciones de disputa. Esperamos sinceramente que esta situación se resuelva pronto y agradecemos que nos lo haya informado. Saludos cordiales, Equipo de Soporte de Puppies.com

Response from Puppies.comFeb 16, 2026

Hello, Thank you for providing your feedback about the site. All users on the site have the ability to complete the ID verification through their verifications page once they are logged into their account. If they complete the ID verification successfully then the ID verified badge will show on their listings and account profile. If you are seeing something different or an error on the site, please contact our customer support at [email protected] so we can get the issue resolved. We would be happy to assist you. Puppies.com Support Team