Puppies.comReviews of puppies.com

Response from Puppies.comSep 29, 2026

Hello, Thank you for sharing your feedback. We’re sorry to hear that your experience did not meet your expectations. Because your purchase and the dog’s health and temperament are matters handled directly by the seller, we recommend reaching out to the seller you purchased from so they can review your specific situation and address your concerns. They will be best positioned to provide assistance regarding the dog and your purchase. We appreciate you bringing your concerns to our attention and hope the seller is able to provide an agreeable resolution. Puppies.com Support Team

Response from Puppies.comMar 27, 2026

Hello, We are happy to hear you are enjoying the website! Puppies.com Support Team

Response from Puppies.comFeb 17, 2026

Hello, Thank you for sharing your experience. We’re sorry to hear that you haven’t been getting many inquiries lately—that can definitely be frustrating. Inquiry volume can fluctuate for a variety of reasons, including seasonal demand, location, pricing, breed popularity, and the completeness of a listing. We’ve also seen that listings with updated photos, detailed descriptions, health information, and prompt response times tend to perform better in search results and attract more serious buyers. The FAQ section of the site offers listing tip suggestions to help improve visibility and engagement. Small updates can sometimes make a noticeable difference. We appreciate you being part of our community and want to help you have the best possible experience on the platform. Don't hesitate to reach out for assistance at [email protected]. Puppies.com Support Team

Response from Puppies.comJul 18, 2025

We're truly sorry to hear about your experience and understand how upsetting this must have been. At Puppies.com, the safety and trust of our community are our top priorities. While we make ongoing efforts to remove suspicious listings and educate users on how to identify potential scams, unfortunately, bad actors sometimes find ways to exploit online platforms. We strongly encourage buyers to use caution, conduct thorough research, and avoid sending deposits without meeting the seller and the puppy in person. Our team reviews all reports of suspicious behavior, and we are actively working on strengthening our verification process and fraud detection tools. We're grateful you were able to recover your deposit, and we appreciate your feedback. It helps us improve. If you haven’t already, please reach out to our support team with any additional information you have—we want to ensure we're doing everything possible to prevent this from happening to others. Puppies.com Support Team

Response from Puppies.comDec 4, 2024

Hello, I'm so sorry you have been dealing with this issue. I'm not seeing any correspondence from you regarding this to our customer service. This issue will be looked into immediately and corrected. We apologize for any inconvenience this has caused you. Please reach out to our customer service at [email protected] with any other account issues you run into so we can address it promptly. Puppies.com Customer Support

Response from Puppies.comJun 26, 2024

It sounds frustrating that you're dealing with incorrect registration information for your white German Shepherd puppy. Here are some steps you can consider taking: 1. Follow up with the breeder: Continue to communicate with the breeder in writing (emails or messages) so you have a record of your attempts to resolve the issue. Politely remind them of their promise to correct the registration information and ask for a timeline for when it will be done. 2. Contact the registration authority: If the breeder does not correct the registration information promptly, you can contact the registration authority directly. Provide them with the correct information and explain the situation. They may be able to guide you on the steps you need to take to ensure your puppy's registration is corrected. 3. Consider legal advice: If the breeder continues to be unresponsive and if correcting the registration information is important to you (for example, if you plan to participate in dog shows or breeding), you might want to consult with a lawyer who specializes in consumer or animal law. They can advise you on your legal rights and options. 4. Leave a review: While this might not directly solve your issue, leaving an honest review about your experience with the breeder can inform others and potentially pressure the breeder to resolve the issue. 5. Veteran status: Being a veteran may provide you with access to certain legal services or advocacy organizations that could assist you in resolving this matter. You could reach out to veteran support organizations to inquire about resources they may offer. In terms of blocking the breeder from future breeding activities, that typically involves reporting them to relevant authorities if they are found to be operating irresponsibly or fraudulently. However, this would usually require more substantial evidence of misconduct beyond an administrative error in registration. Keep documentation of all communications and records related to your puppy's registration. Hopefully these suggestions help in resolving the situation.

Response from Puppies.comApr 12, 2024

Hello, Thank you for your feedback. I'm sorry you did not have a good experience on our site. We have refunded your payment back to your card. Going forward you are welcome to add your contact information in your listing so buyers can contact you directly. Thank you for using Puppies.com.

Response from Puppies.comApr 2, 2024

We appreciate your feedback and it will be taken into consideration for future site improvements. If you accidentally marked a listing as sold, you can always contact customer service to restore that listing if need be. Thank you for using Puppies.com!