Rachel I.
I was impressed with Puplabs
I was impressed with Puplabs when I got a phone call asking if I would like to talk to a veterinarian to discuss my dogs health and how he can benefit from their product. Unfortunately, Cooper, didn't take to it. Puplabs Customer Service was understanding and very helpful by suggesting ways that Cooper might like the powder. Ultimately, he didn't and I was given a full refund. The people I worked with were very patient, pleasant and helpful. I believe this product works for most dogs. It's worth a try. I would have liked a less complicated review process. R.I.
Response from Pup LabsSep 9, 2025
Thank you so much for sharing your experience, R.I. 💙 We’re genuinely glad that our team could provide support and explore ways to help Cooper adjust to the product — even though it ultimately wasn’t the right fit for him. Every dog is unique, and we appreciate your open mind in giving it a try. Your kind words about our team’s patience and helpfulness mean the world to us! 🙏🐾 We also appreciate your feedback regarding the review process — we’ll make sure that gets passed along to help us improve. If you or Cooper ever need anything in the future, we’re just a call or click away. Wishing you both the very best! 🐶✨