Pup LabsReviews of puplabs.com

Response from Pup LabsSep 17, 2026

Hello Mary, I’m truly sorry for the frustration you’ve experienced. We understand how upsetting it must be to receive more product than you expected, especially when your pup won’t eat the product and you’ve already reached out multiple times requesting a refund. We’re especially sorry that your previous requests left you feeling like you weren’t being heard. That is not the experience we want for our customers. We’d really appreciate the opportunity to personally assist you and get this resolved. Our team will be reaching out to you directly, but if you’d prefer, you can also give us a call at 855-207-7351, and we’ll be more than happy to help. Customer Care Concierge | Pup Labs 💙🐾

Response from Pup LabsSep 17, 2026

Hello Shirley, Thank you so much for sharing this with us! We’re absolutely thrilled to hear that we could be part of Abbey feeling better and enjoying her days again. It means a lot to know our team was able to point you in the right direction. Please give sweet Abbey some extra love from all of us! Customer Care Concierge | Pup Labs 💙🐾

Response from Pup LabsSep 17, 2026

Hello William, We’re sorry to hear that the product didn’t provide the improvement you were hoping to see for your pup’s joints. We completely understand your decision, and we appreciate you taking the time to share your experience with us. We’d truly appreciate the opportunity to connect with you personally and make sure your request is taken care of. Our Customer Care Concierge Team will be reaching out to you directly, but if you’d prefer to speak with someone sooner, you’re welcome to call us at 855-207-7351. We’ll be happy to assist you. Customer Care Concierge Team | Pup Labs 💙🐾

Response from Pup LabsSep 16, 2026

Hello Emma, Thank you so much for taking the time to share such a thoughtful and detailed review! We’re so glad to hear that you’ve seen a positive difference with ProDenta, especially with your little Dachshund mix staying clear after using it consistently for the past year. 🐾 We also appreciate you sharing your experience with your Terrier mix. Every pup is different, and we understand how frustrating it can be when you’re hoping to see more noticeable results. We’re grateful that you’ve continued to give ProDenta a chance and that you feel it has helped slow down the buildup you’ve been seeing. We truly appreciate your trust in Pup Labs and hope you continue to see positive changes for both of your pups! Customer Care Concierge | Pup Labs 💙🐾

Response from Pup LabsSep 16, 2026

Hello Danny, Thank you so much for sharing this wonderful update! We’re absolutely thrilled to hear that Cowboy, especially at 13 years young, is doing so well with his Pup Labs products! There’s nothing better than hearing that you’ve been able to see the results for yourself and that the products have lived up to your expectations. We’re so grateful for your trust in Pup Labs and truly appreciate you taking the time to share Cowboy’s experience with us. Please give sweet Cowboy some extra love from all of us! Customer Care Concierge | Pup Labs 💙🐾

Response from Pup LabsSep 16, 2026

Hello Cynthia, Thank you so much for sharing your experience with us! We’re so happy to hear that the Starter Package has been working so well for Cali. It sounds like you caught her dental concerns at just the right time, and we’re thrilled to hear you’re having such great success! We truly appreciate you choosing Pup Labs and taking the time to share your experience. Give Cali some extra love from all of us! Customer Care Concierge | Pup Labs 💙🐾

Response from Pup LabsSep 15, 2026

Hello Margaret, We’re sorry to hear about the unexpected orders and charges you’ve experienced. We’d really appreciate the opportunity to look into this for you and help get everything sorted out. Our team will reach out to you directly to provide personal assistance and review your account with you. You may also reach our Customer Care team at 1-833-215-1831 if you prefer to speak with us first. Customer Care Concierge | Pup Labs 💙🐾

Response from Pup LabsSep 14, 2026

Hello Glorious, We’re truly sorry to hear about the frustration you’ve experienced with your orders and refunds. We understand how upsetting this situation must be, especially after you followed the return instructions multiple times and provided the tracking information as requested. We would really appreciate the opportunity to personally review what happened with your orders and refunds and see how we can assist. Our team will call you directly to provide personal assistance. You may also reach our Customer Care team at 1-833-215-1831 if you prefer to speak with us first. Customer Care Concierge | Pup Labs 💙🐾